Service Delivery jobs in Großbritannien

We are working closely alongside a Local Authority in Swindon to assist with the appointment of a Head of HR Operations on a 5-month contract highly likely to be extended at client\'s discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 45.04 - 60.76 per hour

Overview

The Interim Head of HR Operations will provide immediate stability and leadership to the HR Operations function. This role will be responsible for strengthening service delivery establishing performance standards and KPIs implementing recommendations from recent audits and transformation reviews and embedding a culture of continuous improvement.

The successful candidate will drive operational excellence, enhance HR data integrity and reporting, champion the use of digital tools (including AI) and restore stakeholder confidence in HR Operations as a reliable professional and customer-focused service.

Responsibilities :

• Provide visible inclusive and supportive leadership to the HR Operations team including the HR Team Leader and Assistant HR Business Partners.
• Develop capability accountability and ownership across the team to ensure consistent service quality.
• Rapidly establish and implement clear KPIs and Service Level Agreements (SLAs) for HR Operations.
• Partner with the HR Data & Insights team to develop robust reporting mechanisms for demand management, team capacity and performance tracking.
• Lead a stakeholder engagement and reassurance programme to rebuild trust and confidence in HR Operations.

Requirements :

• Proven leadership experience in HR Operations or Shared Services within a local authority or complex public sector organisation.
• Demonstrable success in leading HR teams to improve performance and service standards.
• Experience designing and implementing SLAs KPIs and process improvements within HR Operations.
• Strong understanding of HR systems data management and analytics for performance reporting.
• Experience managing transformation initiatives ideally within a unionised environment.
• Strong stakeholder management and communication skills with the ability to engage influence and reassure at all levels.
• Knowledge of HR audit compliance and governance requirements within the public sector.

Please note : You should be available to work immediately or at short notice.

You should have right to work in U.K

Disclaimer : Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be extended by clients on a longer term basis and can sometimes become permanent.

Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. If the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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Key Skills

Succession Planning, Growing Experience, Expense Management, Management Experience, Rackspace, Laboratory Management, Senior Leadership, Operations Management, Relationship Management, Leadership Experience, negotiation, Taxonomy

Employment Type : Full Time

Experience : years

Vacancy : 1