IT Services Engineer

Sysco GB; Hemel Hempstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading foodservice supplier in Hemel Hempstead is seeking a Services Engineer to provide 2nd line technical support for end user technology. In this full-time role, you will deliver exceptional service, ensuring efficient incident management, and maintain accurate inventory of IT hardware. A strong knowledge of Microsoft products and excellent customer service skills are essential. The position is fully office-based, and applicants should be comfortable with daily commuting.

Benefits

Competitive salary

Pension scheme

Generous holiday allowance

Staff discounts on food and products

Recognition awards and incentives

Real career opportunities

Qualifications

• Experience supporting and troubleshooting networked printers.
• Understanding of Active Directory and Azure AD administration.
• Attention to detail in inventory management.

Responsibilities

• Provide onsite and remote 2nd line support for end-users.
• Manage incidents and service requests via the helpdesk ticketing system.
• Conduct IT Induction for new starters.

Skills

Good working knowledge of IT security infrastructure

Technical knowledge of Microsoft products

Experience with MDM platforms (Intune)

Understanding of networking (Wireless LAN and WAN)

Excellent interpersonal skills

Customer service focused

Proven troubleshooting skills

Education

ITIL V3 / V4 foundation certificate

Tools

Active Directory

Microsoft Windows Server

PowerShell

VMware

Azure

Job description

Sysco are currently recruiting for a Services Engineer to join the Technology team reporting to the Services Engineer Manager.

As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service dealing with colleagues in a professional friendly and helpful manner.

This role is fully office based based in our Hemel Hempstead depot so you must be within a commutable distance and comfortable with daily commuting.

Key Accountabilities and Responsibilities

• Provide both onsite and remote 2nd line support for end-users
• Ability to prioritise workload to ensure service levels are maintained.
• Management and closure of incidents and service requests via the helpdesk ticketing system owning through to resolution.
• Proactive replacement of end of life assets including the asset disposal or recycling of the old device.
• Provide IT Induction for new starters ensuring they have the hardware and software required to perform in their role.
• Administration of mobile devices via an MDM platform and SIM card connections
• Maintain accurate asset inventory of IT hardware including but not limited to Laptops Desktops Printers Networking hardware including switches routers and access points mobile phones tablet devices UPS and Comms Room Air Conditioning
• Ensure that changes are made in accordance to change management guidelines and policies.
• Providing support to projects as required to support the deployment of new technologies.

About you

The successful candidate will have a good working knowledge of maintaining IT security infrastructure and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3 / V4 foundation certificate and experience of service delivery frameworks.

What we offer

• A competitive salary
• Pension scheme
• Generous holiday allowance of 25 days with option to purchase additional holidays bank holidays.
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop
• Discounts on Cinema tickets shopping and earn cashback on purchases through Sodexo.
• Recognition awards and Incentives
• Real career opportunities - being part of Sysco the worlds leading foodservice business opens a world of possibility.

Additional Information

At Brakes everyone is welcome. We dont want you to fit our culture we want you to help define it and we actively celebrate the unique talents of each and every colleague. We dont just look at your CV were more focused on who you are and your potential. As part of our values we are committed to fostering a diverse and inclusive culture where everyone has a voice is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. Well do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process speak to our resourcing team who will be happy to support you.

Brakes

Built on a passion for food and feeding the nation we are the UKs largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nations most famous pubs and restaurants as well as schools caterers care homes and hospitals. Our customers depend on us and our 8000-strong workforce is dedicated and proud to be part of this vital provision. And were growing!

Remote Work: No

Employment Type: Full-time

Key Skills

Dhcp,Active Directory,VMware,Computer Networking,PowerShell,Microsoft Windows Server,Windows,Microsoft Exchange,SAN,Azure,Operating Systems,Dns

Experience: years

Vacancy: 1