Band 5 IT Clinical Systems Officer - Bath

Avon & Wiltshire Mental Health Partnership NHS Trust; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Bath is seeking a motivated IT Clinical Systems Officer to support and configure various Clinical Systems. In this role, you will assist clinicians and managers in effectively utilizing IT systems, monitor incidents, and provide training and support. Strong communication, customer service, and IT Service Desk knowledge are essential. This position promotes best practices and ensures effective usage of systems within the Trust’s user base.

Qualifications

• Experience in IT clinical systems administration.
• Ability to investigate and resolve incidents and requests.
• Desire to promote best practices and user training.

Responsibilities

• Administer and configure Clinical Systems and the EPR.
• Manage and troubleshoot incidents and requests.
• Provide support and training to end users.
• Create and maintain IT Knowledge Base articles.

Skills

Excellent working knowledge of Microsoft Office

Strong communication skills

Customer service skills

IT Service Desk systems and processes

Technical and service delivery skills

Experience in managing system incidents

Job description

Job overview

We have an exciting opportunity for a highly motivatedIT Clinical Systems Officerto join our dynamic IT Clinical Systems Team.

In this role, you will play a key part in supporting and configuring a variety of Trust IT Clinical Systems, developing and maintaining a range of clinical systems, and assisting Trust clinicians and managers to make the most effective use of the systems available to them.

You will promote best practice by providing guidance and training to minimise inappropriate usage and inspire system users. A passion for delivering excellent services to healthcare staff and service users is essential.

You should be highly motivated and possess excellent working knowledge of Microsoft Office and IT Service Desk systems and processes. Strong communication and customer service skills, good technical and service delivery skills, and experience in managing system incidents and requests through to resolution and change control are required.

The Clinical Systems Team acts as a central contact point within the IT Department and with suppliers, providing support to the Trust’s user base to enable effective use of the systems.

Experience and understanding of how administration and clinical processes work together, and how to support clinical systems, would be desirable, although training will be provided.

Main duties of the job

System administration and configuration of several Clinical Systems and the Electronic Patient Record (EPR), including new profiles and associated access requests, investigating and resolving incidents and requests (such as data corrections and user changes), where troubleshooting and investigation will need to be carried out, and configuration tasks such as letters and appointment activities.

Monitor, prioritise, and manage the Clinical Systems Support queue within the IT Service Desk system.

Take ownership and responsibility for tickets and prioritise them in accordance with procedures and any Service Level Agreements (SLAs) currently in operation.

Identify IT Clinical Systems bugs, performance, and stability issues, and report these to the relevant party—such as the supplier, IT system managers, or other IT support teams.

Investigate faults, user problems, and other requests for support and/or information, and take the most appropriate actions to reach a satisfactory resolution.

Provide expert Clinical Systems advice to end users and colleagues.

Liaise with stakeholders to promote understanding of Trust systems, providing support and training as necessary, both on-site and remotely.

Create and maintain IT Knowledge Base articles.

Work in conjunction with the Development and Testing Teams to support software upgrade releases and associated testing requirements.