Customer Service Advisor Weekends and evenings

Adecco; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading global organisation is seeking a Customer Service Advisor for weekends and evenings. The role involves delivering exceptional service, resolving customer issues across phone, email, and chat, and identifying sales leads. Candidates should have experience in a multi-channel environment and excellent communication skills. There are flexible shifts and opportunities for bonuses. This position offers potential for permanent growth within a supportive company.

Benefits

Shift bonuses for evenings and weekends

Holiday entitlement: 24 days + 8 bank holidays

Enhanced overtime rates

Access to wellbeing policies

Qualifications

• Experience delivering exceptional customer service across multiple channels.
• Ability to resolve customer issues with empathy.
• Collaborate effectively with other departments.

Responsibilities

• Deliver exceptional customer service across multiple channels.
• Resolve customer issues and complaints effectively.
• Identify opportunities for sales teams.

Skills

Experience in a multi-channel customer service environment

Excellent communication and organizational skills

Proactive, adaptable, and solution-focused mindset

Strong attention to detail

Genuine passion for helping customers

Job description

Customer Service Advisor Weekends and evenings

Customer Service Advisor - Temp to Perm Opportunity

Saturday & Sunday 7:00am-3:15pm, plus Wednesday to Friday 8:00am-9:00pm.

Location: Corby, NN17

Start Date: 13th October

Type: Temporary ongoing with potential to become permanent

Pay:

• £12.31/hour for the first 12 weeks
• £13.01/hour thereafter
• Additional shift bonuses available for evenings, weekends, and night shifts

About the Role

A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed.

Available Shifts

• Saturday & Sunday 7:00am-3:15pm (37.5 hrs)
• Wednesday to Friday 8:00am-9:00pm

Training: First 4 weeks, Monday-Friday, 10:00am-4:00pm

Post-training: Rotating shift system based on business needs

Key Responsibilities

• Deliver exceptional customer service across multiple channels (phone, email, live chat)
• Resolve customer issues and complaints with empathy and efficiency
• Collaborate across departments to ensure smooth service delivery
• Identify opportunities and leads for sales teams through effective questioning
• Process returns, credits, and refunds accuratelySupport customers in their preferred communication channel

What We're Looking For

• Experience in a multi-channel customer service environment
• Excellent communication and organisational skills
• Proactive, adaptable, and solution-focused mindset
• Strong attention to detail and ability to work under pressure
• A genuine passion for helping customers

Benefits

• Shift bonuses for evenings, weekends, and night work
• Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year)
• Enhanced overtime rates
• Bank holiday working required (minimum 2 per year)
• Access to a wide range of wellbeing and family-friendly policies, including:
  • Support for ongoing health conditions
  • Neurodiversity assessments and post-diagnostic support
  • Women's health support (fertility, menopause, endometriosis)
  • LGBTQ+ inclusive healthcare options

Career Progression

This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.