Clinical Application Specialist - London Centre for Healthy Sleep

ResMed; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A healthcare company specializing in respiratory solutions is seeking a Registered Nurse/Registered Clinical Physiologist to provide clinical support in London. The role involves patient engagement from screening to treatment and requires a minimum of 2-3 years' clinical experience. The successful candidate will promote services, develop business relationships, and work collaboratively within a dedicated team in a dynamic healthcare environment, with occasional remote flexibility.

Benefits

Bonus plan

Referral bonus

Health insurance

Pension

Income protection

Life assurance

Mental wellbeing support

Qualifications

• Minimum of 2-3 years experience in a clinical environment.
• Experience in clinical decision-making.
• Exposure to commercial business and customer service is ideal.
• Experience in sleep or respiratory medicine is a considerable asset.

Responsibilities

• Provide clinical support to patients from first screening to ongoing treatment.
• Follow up with patients on treatment compliance.
• Maintain patient records and process payments promptly.
• Develop awareness programs and promote marketing initiatives.
• Establish relationships with private physicians and NHS accounts.
• Respond to patient queries via phone and email.
• Support other Healthy Sleep Centres as needed.
• Deliver patient days at NHS hospitals and pop-up clinics.
• Contribute to marketing strategies under guidance.
• Work part of the Clinical applications team.
• Enhance clinical effectiveness and credibility with patients.
• Participate in daily running and health safety of the center.

Skills

Patient focused

Commercial awareness

Adaptability

Team player

Education

Registered Nurse/Registered Clinical Physiologist

Job description

This is a Permanent contract based in the UK to work in the Sleep clinic in London, to join us as soon as possible.

Let's talk about the team and you:

You will join a small team dedicated to ensuring the smooth daily running of the centre, develop, deliver and manage a professional clinical service both to the NHS service provision contracts and self-paying patients.

Your role is also to promote the Resmed brand and the benefits of Resmed products and services, enhancing growth of the business.

You will be working face to face and also remote service delivery.

Let’s talk about your responsibilities:

• Provide clinical support to new and existing patients from first screening to ongoing treatment of OSA and other respiratory conditions e.g. central sleep apnoea and COPD
• Proactively follow-up with patients on treatment to establish compliance and treatment efficacy within specified timeframes
• Ensure that patient records are kept maintained, up to date and that customer payments are processed promptly and accurately
• Contribute to the design and implementation of awareness programs and proactively liaise with the team to develop these
• Promote MyAir membership & support marketing promotions. Support the team in developing new business and work to enhance the Resmed brand
• Proactively work to establish and nurture new and existing relationships with referring private physicians and NHS accounts with service provision contacts, or those who could potentially refer into our service
• Ensure that any queries or questions are responded to and answered promptly via phone or email
• Work to develop and maintain positive working relationship with doctors and nurses on clinical/patient issues
• Provide support as requested to other ‘Centres’ for Healthy Sleep as required and to new business opportunities as they develop
• Deliver patient days at NHS hospitals and our pop-up clinic days for private patients in various locations around the country
• Contribute to the development and implementation of marketing strategies as set by the Business Development Manager – Direct to Patient.
• Work as part of the wider Clinical applications team
• Constantly work to develop clinical and knowledge to enhance effectiveness within role and credibility with patients and other clinical professionals
• Contribute to the daily running of the centre, including health and safety aspects.

Let's talk about experience and qualifications:

• Registered Nurse/Registered Clinical Physiologist
• 2/3 years’ experience minimum within a clinical environment
• Experience leading clinical decisions
• Exposure within a commercial business dealing with customer service and sales would be ideal
• Experience in sleep or respiratory medicine is a huge asset

Let’s talk about your personal qualities:

• Patient focused with commercial business acumen
• Highly adaptable individual who can meet the changing needs of the business environment.
• Team player with the ability to work autonomously.

Additional information:

• Monday to Friday – office working hours
• Working from home flexibility occasionally
• Opportunity to join an international growing company with career development.
• At Resmed, all employees benefit from a bonus plan, the percentage of which depends on your position within the organisation
• You also have access to a referral bonus and to ResMed's preferred shareholding programme.
• Competitive benefits (health insurance, pension, income protection, life assurance, mental wellbeing…)

Ok, so what's next?

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.