Retail Store Manager à United States

40 hours per week

Address: Tamworth Services, M42 Junction 10, Tamworth, Staffordshire, B77 5PS

As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your store as your own and help shape the winning culture that we are aspiring to achieve.

As a Store Manager, you’ll lead your team in delivering WHSmith’s handy range of travel essentials and exceptional service as we transform the UK’s rest stop experience.

• Annual bonus up to £7,800pa
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in your career as a Site Operations Manager

• Ensure that the WHSmith unit achieves, as a minimum, the financial targets and budgeted P&L
• Support and develop your team, ensuring each colleague feels valued, supported, and able to grow both personally and professionally
• Adhere to and ensure delivery of brand standards
• Drive consistent high-quality customer service and sales
• Lead shifts including opening and closing the store

• A proven track record in managing and leading teams in a high-volume retail, catering, or hospitality environment
• Experience in working to and delivering against budgets, P&L, labour costs, ratios, and cost-saving initiatives
• Ability to build strong and positive relationships with stakeholders
• Experience motivating and increasing team performance through mentoring, training, and succession planning
• Ability to remain calm under pressure in a stressful environment

You may be an assistant general manager or deputy manager aspiring to advance your career, or already be a manager in retail, catering, or hospitality sectors such as a restaurant or store manager seeking a new challenge. We want to hear from you!

Where our customer’s journey pauses, yours begins.

Ready to start your journey with us? Apply today!

• Please note internally this role is called Department Manager.
• Annual bonus of up to 20%, final value subject to location and performance.