Deputy Store Manager

Sainsbury's; Epsom; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading supermarket chain seeks a Deputy Store Manager in Epsom. This role involves leading large teams, driving performance, and ensuring high standards of customer service. You will manage daily operations, analyze data for performance improvements, and handle employee relations matters. The ideal candidate will have experience in leading operations, fostering team engagement, and embodying the company's values. The role offers competitive salary and a range of benefits including healthcare and discounts.

Benefits

Private Healthcare

Interest free car loan

Annual bonus scheme

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching scheme

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers

Qualifications

• Demonstrated focus on customer experiences and improvements.
• Managed a fast-paced operation with strong results.
• Handled employee relations cases, including dismissals.
• Built leadership capability among team members.
• Led change and kept teams engaged.
• Consistently role-modeled business values.

Responsibilities

• Lead large teams to drive store performance.
• Inspire and coach colleagues to deliver great service.
• Accountable for the store’s overall performance.
• Analyze data to inform planning and improvements.
• Ensure compliance with HR policies in operations.

Skills

Customer focus

Operational leadership

Data analysis

HR policy understanding

Change management

Team engagement

Job description

What you’ll be doing:

Deputy Store Managers are pivotal leaders in our largest stores. Working side by side with our Store Managers, they play a key role in shaping the day-to‑day success of the operation. They lead from the front—driving performance, inspiring teams, and ensuring we deliver brilliant service and shopping experiences for our customers. They are accountable for the store’s performance, bringing energy and focus to every shift. They lead large teams of colleagues and managers, creating a culture where everyone can do their best work and where our purpose—to make good food joyful, accessible, and affordable for everyone, every day—comes to life.

What makes a brilliant Deputy Store Manager:

• Our best Deputy Store Managers are focussed on our customers and our operations. Ensuring they deliver brilliant customer experiences and are constantly striving to improve the customer journey.
• Significant experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes.
• A leader who role models excellent service and business values through teams of managers and colleagues.
• Uses data and insight to inform longer term planning, improve performance or customer experience and/or KPI’s.
• Experience managing ER cases including dismissals, confident in understanding and interpreting HR policies.
• Can lead change, delivering engagement on purpose whilst managing team wellbeing.

Essential Criteria

• You put the customer at the heart of what you do and can show it. Demonstrating a focus on customer experiences and improving them.
• You’ve managed a fast‑paced operation, delivering results across service, sales, and team performance.
• You’re comfortable using data to plan ahead and make improvements that matter.
• You’ve handled employee relations cases, including dismissals, with a solid understanding of HR policies.
• You’ve helped build leadership capability — supporting managers and colleagues to grow and succeed.
• You’ve helped lead change, keeping your team engaged and focused.
• You consistently role‑model what great looks like — living values and inspiring others to do the same.

Qualifications

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Private Healthcare – Eligible for single cover and to upgrade annually to family cover
• Interest free car loan of up to £10,000.
• An annual bonus scheme based on our, and your, performance.
• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4‑7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted prices.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Cycle to Work scheme – hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Responsibilities

Leading in our stores:

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.