Reservation jobs in United Kingdom

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specializes in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognizes individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Our Michelin Starred Restaurant, Wild Honey St James is calling for an experienced and passionate Restaurant Manager to take our dining experience to new heights. If you're a hospitality professional with a proven track record in luxury settings, exceptional leadership skills, and a flair for creating unforgettable guest experiences, we would love for you to join our team.

As Restaurant Manager, you’ll be at the heart of everything we do – overseeing daily operations, guiding and inspiring our talented team, and driving innovation while upholding the standards that make Wild Honey St James a destination in its own right.

Together, we will:

• Champion excellence in every part of the guest experience – from the first greeting to the final farewell.
• Foster a culture of collaboration, warmth, and professionalism.
• Lead and support the restaurant team, with a focus on development, performance, and guest engagement.
• Uphold and enforce Forbes and LQA service standards across all restaurant operations. Regularly review guest feedback, conduct self-assessments, and implement improvements to maintain the restaurant’s reputation for excellence.
• Ensure all operational standards, SOPs, and brand values are upheld and continuously improved.
• Oversee the physical atmosphere of the restaurant, ensuring that the environment is always welcoming, clean, and visually aligned with the brand’s identity.
• Oversee the reservation system, ensuring efficient guest flow, optimal table usage, and smooth coordination between front-of-house and kitchen staff.
• Take part in budgeting, strategic planning, and the creative evolution of our food and beverage offering.
• Actively participate in hotel leadership meetings, contributing insights and energy to our shared goals.
• Stay up-to-date with industry trends, emerging food and beverage concepts, and customer preferences to keep the restaurant innovative and competitive.

We’re searching for someone who leads with presence and personality – someone approachable, organised, and passionate about people and food. You’ll understand how to turn a meal into a moment, a service into a story, and a visit into a memory.

You bring:

• Proven experience as a Restaurant Manager in a luxury or high-end dining environment.
• Michelin Starred experience preferred.
• High emotional intelligence and a grounded humility that supports strong leadership, collaboration, and communication skills.
• A hands-on approach and the ability to inspire and develop teams.
• Deep understanding of guest experience and how to elevate it at every touchpoint.
• A collaborative mindset and the ability to work across departments.
• The ability to identify areas of improvement combined with the drive to relentlessly improve our proposition.
• An eye for detail and a commitment to Sofitel’s values of playful elegance and excellence.
• Ideally, fluency in French or a strong grasp of the language to reflect our French heritage and connect with our international guest base.

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, Annual Performance Bonus, and Service Charge.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Make a Difference with Corporate Social Responsibility and be a part of positive change.
• Social Events and Activities.

And that's just the beginning! Join us and let your professional journey be an unforgettable adventure!

Bring passion and dedication to excellence, and we will recognize your contribution with a variety of benefits, rewards, and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com