Singing Waiter - The Piano Works Cardiff

Piano Works (Nightcap Plc.); Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the hospitality sector is seeking enthusiastic Singing Waiters to join their vibrant team in Cardiff. This exciting role combines the thrill of live music with exceptional customer service, where you will create memorable experiences for guests. With a focus on hospitality and a passion for making guests smile, you will manage reservations, welcome guests, and ensure a smooth dining experience. The company offers a fun working environment, skill-based pay, and numerous perks to support your growth and well-being. If you're ready to bring joy to every table, this opportunity is perfect for you!

Benefits

50% Rabatt auf Essen und Getränke

Früher Zugang zu Gehalt über Wagestream

Lebensversicherung von £10,000

Mitarbeiterunterstützungsprogramm (EAP)

Schulungs- und Entwicklungsmöglichkeiten

Vibrante Arbeitsumgebung

Generöse Servicegebühr

Qualifications

• Ein Jahr Erfahrung in der Gastronomie oder in schnelllebigen Umgebungen.
• Starke Kommunikations- und Organisationsfähigkeiten.

Responsibilities

• Begrüßen und betreuen Sie Gäste, verwalten Sie Reservierungen.
• Sorgen Sie für eine saubere und organisierte Front-of-House-Bereich.
• Bearbeiten Sie Anfragen und Beschwerden der Gäste professionell.

Skills

Kommunikationsfähigkeiten

Organisatorische Fähigkeiten

Stressresistenz

Positive Einstellung

Problemlösungsfähigkeiten

Job description

Singing Waiter - The Piano Works

What's in It for You?

• Earn as you learn – with skill based pay we will increase your hourly rate as you develop new skills.
• Your dedication to the customer experience will be rewarded with a generous service charge.
• An amazing 50% discount on food and drink across all our awesome venues.
• Deals and discounts with a wide range of businesses through our discount portal.
• Early access to your pay through Wagestream.
• £10,000 life assurance to support your loved ones if the worst happens.
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• Training and development opportunities. We're invested in your success during your time with us!
• Fun and vibrant working environment with a fantastic team.

About Us:

The Piano Works are coming to Cardiff — and we’re on the lookout for full and part-time, fun-loving, passionate, and guest-focused Barbacks to join our growing family. Already a hit in London with two buzzing live music venues in Covent Garden and Farringdon, we're bringing the same high-energy mix of restaurant, bar, concert, and non-stop party to the heart of Cardiff.

If you're passionate about hospitality, live music, and making guests smile, and you’ve got around a year’s experience in fast-paced environments like bars, clubs, live music venues, or experiential party spaces — we’d love to hear from you.

What We Need:

As a Singing Waiter, you will greet and welcome guests, manage reservations, and ensure a smooth and enjoyable dining experience.

Responsibilities:

• Capable of handling different bookings at the same time, deal with our guests' reservations and make sure that they receive the most iconic welcome there is!
• Escort guests to their tables and give them the best tour around our cocktail menu. We want to hear your recommendations.
• Answer phone calls, take reservations, and provide information to guests over the phone.
• Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
• Maintain a clean and organized front-of-house area, including the entryway, waiting area, and restrooms.
• Assist in opening and closing duties, including setting up the host stand and organizing reservation books.

Skills and Experience:

• Strong communication skills to interact with guests in a polite and engaging manner.
• Excellent organizational abilities to manage reservations and seating arrangements efficiently.
• Ability to work well under pressure and handle a high volume of guests during busy times.
• Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests.
• Problem-solving skills to handle guest inquiries and address any issues that may arise.