Front Office - Team Member

LGH Hotels Management Ltd; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a Front Office Team Member to deliver outstanding customer service and create memorable experiences for guests. This role is pivotal as you will be the first point of contact, ensuring smooth check-ins and check-outs, addressing inquiries, and managing reservations. Join a vibrant team where your interpersonal skills and passion for hospitality will shine. With a supportive environment and numerous employee benefits, this opportunity is perfect for those who thrive in a dynamic setting and are eager to make a difference in guests' stays.

Benefits

Employee Discounts on Bedroom Rates

Shopping Discounts

Eye Care

Free Legal & Money Advice

Counseling Sessions

Hospital & Death Benefit Plans

Cycle to Work Scheme

Free Meals on Duty

Free Parking

Team Reward & Recognition

Qualifications

• Experience in a customer-facing role, ideally in hospitality.
• Strong communication and multitasking abilities in a fast-paced environment.

Responsibilities

• Provide exceptional customer service including check-in and check-out.
• Handle guest requests and manage guest information efficiently.

Skills

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Education

Experience in Customer-Facing Role

Tools

Reservation Systems

Property Management Systems

Job description

The Queen at Chester Hotel, Premier Collection By Best Western

The Opportunity

We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

Responsibilities

• Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
• Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
• Answer phone calls and emails, take reservations, and manage guest information
• Assist with administrative tasks such as billing, record-keeping, and report generation
• Work closely with other hotel departments to ensure a smooth operation and guest experience

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.