Spa Receptionist

TN United Kingdom; London; On-site; GBP 36,000; Full time

Job summary

An established industry player is seeking a Spa Receptionist to join their team. This role is pivotal in ensuring guests receive a warm welcome and exceptional service throughout their spa experience. Responsibilities include managing reservations, advising guests on treatments, and maintaining a professional reception area. With a commitment to luxury and genuine hospitality, the company offers a supportive environment for personal and career growth. Employees enjoy a competitive salary package, generous benefits, and opportunities for advancement in a globally recognized brand. If you have a passion for service and a knack for organization, this is the perfect opportunity for you.

Benefits

£36,000 package including service charge

40 hour working week

Excellent Training and Career Development

Up to 20 complimentary nights at Four Seasons Hotels

Free meals while on duty

Holiday entitlement increases with service

Free Life Insurance

Season Ticket Loan

Free Uniform dry cleaning

Employee Recognition Programmes

Qualifications

• Previous experience in a luxury spa, hospitality, or clinical environment.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Welcome guests and manage reservations for spa treatments.
• Handle inquiries and maintain cleanliness of the reception area.

Skills

Communication Skills

Interpersonal Skills

Multitasking

Organizational Skills

Customer Service

Education

Experience in luxury spa or hospitality

Tools

Reservation Systems

Spa Booking Software

Job description

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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Four Seasons Hotel London at Park Lane is looking to recruit a Spa Receptionist to join the team.

About The Spa at Four Seasons Hotel London at Park Lane:

Few pleasures in life can match an exceptional spa experience. From the moment you arrive at The Spa at Four Seasons Hotel London at Park Lane, you enter a world of discovery and a sheer indulgence of the senses. The 10th floor of the hotel is home to a spectacular one of a kind rooftop sanctuary that includes The Spa, Ten lounge and a fitness centre.

The state of the art spa features nine treatment rooms, each with floor to ceiling windows, bathed in natural light to enjoy the vista or darkened to provide solitude during treatments. The thermal suites offer separate facilities for ladies and men, including a vitality pool, steam room and sauna with a view – perfect for relaxing before your treatments. The location sets itself apart from anything else in the city with its unrivalled rooftop position and a panorama that is second to none over the breathtaking London skyline.

The role of the Spa Receptionist:

The Spa Receptionist is responsible for proactively welcoming guests and dealing with all enquiries, being knowledgeable about treatments, products and services offered as well as pricing, and scheduling treatments to maximize use of time within the treatment schedule.

What You Will Do:

1. Provide a warm and professional welcome to guests, ensuring an exceptional experience from arrival to departure.

2. Manage reservations and efficiently schedule spa treatments, maximizing availability for guests.

3. Be knowledgeable about all spa services, treatments, and products, confidently advising guests on their choices.

4. Handle guest inquiries via phone, email, and in person, ensuring prompt and professional responses.

5. Maintain cleanliness and organization of the spa reception area.

6. Process payments and manage billing accurately.

7. Collaborate with the spa team to ensure seamless daily operations and an outstanding guest experience.

What We're Looking For:

1. Previous experience in a luxury spa, hospitality, or clinical environment.

2. Strong communication and interpersonal skills.

3. A warm, friendly, and professional demeanor with a passion for delivering excellent service.

4. Ability to multitask and remain calm under pressure.

5. Strong organizational skills with attention to detail.

6. Proficiency in using reservation systems or spa booking software is a plus.

7. Flexibility to work shifts, including evenings and weekends.

8. All candidates must possess the right to work in the UK.

Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:

1. £36,000 package which includes Hotel service charge, and salary.

2. 40 hour working week.

3. Excellent Training and Career Development opportunities.

4. Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.

5. Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day.

6. Holiday entitlement increases with years of service up to 33 days off.

7. Free Life Insurance while on duty.

8. Opportunities to build a successful career with global potential.

9. Season Ticket Loan & cycle to work scheme.

10. Free Uniform dry cleaning available.

11. Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.

12. Access to Wagestream– a salary advance benefit.

13. Employee Recognition Programmes.

14. & many, many more surprises to discover!

We look forward to receiving your application!