Reservations Agent / Specialist

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Reservations Agent to join their dynamic team. This role is perfect for individuals who thrive in a vibrant environment and enjoy engaging with guests. You will be responsible for managing reservations, ensuring smooth communication with guests and travel agents, and maintaining high standards of service. With a focus on personal development and a supportive team culture, this position offers a fantastic opportunity to grow within the hospitality sector. If you have a warm demeanor and a desire to learn, this could be the perfect fit for you!

Benefits

Complimentary dry-cleaned uniform

Yearly increase of holiday entitlement

Free Meals on duty

Medical Cash Plan

Discounted Hotel and F&B rates

Enhanced Family Friend Policy

Discounts on High street retail shops

Free fitness platform

Holiday discounts

Qualifications

• Good level of English; other languages are an advantage.
• Previous experience in a similar role is beneficial but not required.

Responsibilities

• Respond to guest communications and process reservations via phone and email.
• Maintain standards and ensure guest satisfaction with a friendly manner.

Skills

Customer Service

Communication Skills

Attention to Detail

Flexibility

Can-do Attitude

Education

High School Diploma

Tools

Marsha

Opera

Marriott Suite

Job description

We are currently looking for a passionate Reservations Agent to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food. If this sounds like something you'd like to get involved with we would love to hear from you!

At Bankside, we sincerely believe that the key to any successful brand is the people behind it. Our people bring about the magic and make everything real. If we ensure our people are happy, developed and engaged, they will make sure our guests feel that too, and we consider this feeling, ‘Belonging’.

What will you be doing?

• Responding to communications from guests and travel agents as well as helping process reservations arriving by phone, e-mail and through our central reservations system.
• Focus on letters of confirmation, cancellations and modifications and communicating these both internally and with guests.
• Work with the Front Office Team preparing the back-up of expected arrivals after doing daily arrival checks and also taking advance reservation deposits.
• Maintain standards and have great attention to detail while also having a warm and friendly phone/e-mail manner and a desire for guest satisfaction.
• Previous experience using Marsha, Opera or the Marriott Suite of programs or within a similar role/hotel would be a benefit but is not a requirement. As long as you have a can-do attitude and an eagerness to learn or get into hospitality then get in touch!

What do we hope to see from our Banksiders?

Be Natural

• We want our people to be themselves, genuine and non-scripted.
• We give you the space to be yourself, so show us who you really are!
• A good level of English, other languages are an advantage of course.

Make It Easy

• Be flexible; respond quickly and positively to the changing requirements of the business.
• Make it easy for our guests, and your fellow team members, communicate effectively and be creative.
• We want our Banksiders to take charge and change the game.
• Take personal responsibility and initiative to resolve niggles in your own way.

Belong

• Show love towards our guests and your team! We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel.
• Show passion towards internal product knowledge, our local area and continuously develop this knowledge.

In return for being a great Reservations Agent, we will treat you to benefits such as:

• Complimentary dry-cleaned uniform
• Yearly increase of holiday entitlement to a max of 3 additional
• Free Meals on duty
• Medical Cash Plan
• Discounted Hotel and F&B rates globally with Marriott
• Enhanced Family Friend Policy
• Discounts on High street retail shops and restaurants, free fitness platform, holiday discounts and much more