Publishing-Jobs in Großbritannien

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BGC Group

London, United Kingdom

Other

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Yes

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7539c0136759

4

29.06.2025

13.08.2025

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Responsibilities

• Diagnose and resolve first-line support issues within service level agreement, escalating those requiring second/third line support via the defined process and appropriate channel, ensuring full audit of support issues are clearly documented within the service desk tool.
• Manage communication for internal/external clients providing succinct, proactive updates and setting expectations through to resolution.
• Manage your own book of work and the distribution of work for team where required.
• Ensure issues/queries reported (via phone, e-mail, MS teams, Bloomberg or in person) are logged and tracked for audit purposes.
• Gain an understanding of the pre and post trade workflows along with the various customer workflows, to optimize issue resolution. This will include the publishing of market data, order entry and trade execution through to STP confirmation.
• Become the subject matter expert on trading platform functionalities, able to replicate production issues within UAT as well as being an integral part for new platform initiative testing.
• Perform existing daily health checks.
• Build relationships with third-party vendors (ICE, Markit, LCH, Broadway, ION, Refinitiv).
• Participate in projects; this will include hosting/presenting calls/meetings offering your specialist knowledge.