Information Officer (Temp) – South Yorkshire Fire & Rescue

National Fire Chiefs Council Limited.; East Hertfordshire; Hybrid; GBP 25,000 - 28,000; Part time

Job summary

A leading organization is seeking a part-time Information Officer to deliver high-quality service in a customer-focused role. Responsibilities include managing reception, updating intranet content, and handling customer feedback. Ideal candidates will possess strong customer service skills, relevant NVQ qualifications, and proficiency in Microsoft Office applications.

Qualifications

• Proven customer service and line management experience.
• Excellent communication skills.
• Experience in organisation and administration.

Responsibilities

• Manage reception and ensure professional first contact.
• Maintain and develop the Service’s intranet content.
• Manage customer feedback survey processes.

Skills

Customer Service

Communication

Organisation

Education

NVQ Level 2 Customer Service

NVQ Level 2 Administration

Tools

Microsoft Word

Microsoft Excel

Website Content Management System

Job description

Post Title: Information Officer
Contract: Temporary for 12 months
Salary: Grade 4 (£25,584 – £27,269) (Pay award pending)
Hours: Part Time – 18.5 Hours per week (flexitime)
Work Pattern: Monday to Friday 3.7 hours per day
Location: Headquarters / Agile home working

An opportunity has arisen within our Information and Governance Team for an experienced Information Officer based at our Headquarters in Sheffield with agile home working. You will be joining a customer focused team in delivering a high-quality service to the public and our staff.

You will have responsibility to manage our Headquarters reception and direct line management of the Administrator Receptionist post and associated duties, to provide a professional welcoming reception and first point of contact facility.

You will be responsible for maintaining and developing the Service’s Intranet content, working with and supporting departments across the organisation to ensure information is published using software and document management systems.

You will have responsibility for maintaining an up-to-date Service policy and key document database linking this work to the Intranet publishing of documents.

You will manage customer feedback survey processes, ensuring information is issued in a timely manner and returns are recorded and results collated in appropriate systems, analysing and sharing results to identify good practice and service improvement.

You will have the ability and customer service skills to manage a valediction notification process, providing a sensitive customer service role to families of the bereaved to meet their needs in communicating information.

To be considered for the role, you will have line manager and proven customer service experience and excellent communications skills to deliver a quality support service. You will have the ability to work on multiple tasks and be able to organise your working day around immediate customer service requirements.

You will have a good organisation and administration background supported by experience of using Microsoft Office applications particularly Word and Excel. Experience of using a website content management system is beneficial but training will be provided. You should possess a minimum of a NVQ Level 2 Customer Service and/or Administration.

For more information about the role contact Tracey Wiles on 0114 2532399.

A job description and person specification for the role can be obtained via our website athttp://www.syfire.gov.uk/jobs or by contacting our Recruitment Team [e-mail]

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