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OpenDoor I Operations Manager

PURPOSE

The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Operations Manager at OpenDoor, WPP’s bespoke global operating model for Amazon.

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as an Operations Manager. This is a full-time position based in London. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.

RESPONSIBILITIES

• Works with the Operations Director to support the client’s transformation ambitions in EMEA with a particular focus on automation and simplification.
• Supports the Operations Director in the delivery of system developments & migrations.
• Implements & governs ways of working that drive efficiency.
• Owns projects and workstreams in partnership with the Operations Director.
• Manages the day-to-day workload and completion of business tasks across the Operations team (writing and circulating process, ensuring data is captured from the agency in a timely manner).
• Works alongside the Regional Operations Lead to deliver sufficient documentation and process for the agency.
• Works with internal and external counterparts (Tech, Buying, Planning, Finance and Media Owners) to ensure all plans are implemented efficiently and on time.
• Delivers monthly finance process with our credit controller and ironing out process as well as reporting back with improvements.

QUALIFICATIONS

• Evidence of operational experience and project management.
• Strong organizational skills and experience of building and rolling out processes.
• Must be very results-orientated and able to manage up.
• Ideally a media background, with a good understanding of media agency functions.
• Good communication skills with the ability to build strong relationships.

BONUS POINTS

• Pro-active, organized and good attention to detail.
• Builds good rapport with Stakeholders.
• Analytical skills and attention to detail.
• Ability to digest information from a wide variety of sources.
• Open-minded, able to develop and assess different options and solutions.
• Proactively looks for ways to make improvements, flags issues ahead of time and is autonomous.
• Creates templates/processes rather than just filling them in / following them – shares these with other markets/client teams.

BENEFITS OF OPENDOOR

• Unparalleled Access: Gain direct experience working with one of the world's most innovative and influential companies.
• Mentorship & Training: Receive guidance from experienced professionals at both WPP and Amazon.
• Cutting-Edge Technology: Utilize industry-leading tools and platforms, including WPP Open.
• Data-Driven Environment: Develop your analytical skills and contribute to data-driven decision making.
• Global Impact: Be part of a team that is shaping the future of marketing on a global scale.

HOW TO APPLY

Interested candidates are encouraged to submit their resume and cover letter to [email protected] by [application deadline].

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.