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Department: Welsh Water

Location: Nelson, Caerphilly

Description

As an Operations Manager, you will be responsible for the resources associated with delivering our Water Infrastructure Projects for our Welsh Water contract.

You will have overall responsibility to plan, manage and supervise operational teams and supply chain partners, as they carry out schemes and provide operational leadership – ensuring that the work is delivered safely, on time, within budget and to our client’s expectations. In addition to Health and Safety, customer service is critical to the client.

Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus’s Non-Core services. You will be expected to communicate with customers who are impacted by our work, as and when required.

You will work with the design, delivery and commercial teams, to ensure our programme of work is delivered safely, to the right quality, on programme and to the client’s budget.

• Ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations
• Ensure compliance with the client’s technical standards and specifications as well as the Network Plus standards of service and quality systems
• Ensure that the health and safety competence of any sub-contractors, employed and direct labour are assessed prior to commencing work
• Assess the risk associated with our operations and ensure that the correct site-specific method statements and risk assessments are completed and in place for all types of work on the contract
• Oversee all resources - labour, materials and plant - ensuring that adequate resource levels are maintained to meet the client’s needs
• Manage the operational resources deployed on this contract, including sub-contractors, and motivate where appropriate
• Demand safety and competence, including training requirements, pushing for improvement across all teams
• Proactively manage behaviours to influence improved ratings from customers; understanding any low performance ratings and sharing best practice with everyone
• Visit customers where low satisfaction ratings have been given or to resolve complex complaints and issues directly with them

• Experience of working in Utilities
• Relevant qualifications and authorisations
• Supervisor Street works qualification
• Deep Excavation knowledge and experience
• Health & Safety qualification an advantage
• Excellent management skills
• Financial and commercial awareness
• Proficient IT skills, including Microsoft Excel and Word
• Full UK Driving Licence

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.