Bee Network Customer Service Assistant

Transport for Greater Manchester; Manchester; Hybrid; GBP 29,000; Part time

Job summary

A regional public transport organization is hiring Customer Service Assistants to support and enhance the public transport experience across Greater Manchester. Ideal candidates will have a background in customer service and a friendly demeanor. The role involves providing assistance at busy interchanges, working flexible shifts including weekends. Competitive salary and benefits provided.

Benefits

28 days annual leave

Free travel on local buses

Local Government pension scheme

Enhanced family leave policies

Qualifications

• Experience in a busy, people-focused environment.
• Ability to handle hectic situations with composure.
• Familiarity with mobile apps and basic software.

Responsibilities

• Provide information and directions to customers.
• Help plan journeys for patrons using public transport.
• Ensure safe and welcoming environments at interchanges.

Skills

Customer service background

Calm and friendly attitude

Confidence using mobile devices

Understanding of the Bee Network

Tools

Microsoft Outlook

Microsoft Word

Microsoft Teams

Job description

Are you a people person who loves helping others?

Do you enjoy being out and about, making a real difference in your community? If so, wed love to have you on board as a Bee Network Customer Service Assistant!

This isnt your average customer service job. Youll be the friendly face of the Bee Network helping people get where they need to go, keeping things running smoothly, and making sure everyone has a great experience using public transport across Greater Manchester.

Your Role

Youll be based at one of our busy interchanges, working closely with our Operations Control Centre and Facilities team. Whether its giving directions, helping someone plan their journey, or making sure our spaces are safe and welcoming youll be right at the heart of it all. These vacancies are a mix of shift working roles which may involve weekend working and roles working various combinations of fixed hours.

Shifts Duty Hours Run Between

• MonSat: 7am11pm
• Sun: 10am5pm
• Bank Holidays: 10am6pm
  
  

We are looking to offer a variety of shifts to suit your lifestyle including some part-time, flexible, and term-time only roles.

For more info see Job Profile below.

Who are we?

Facilities Operations are responsible for the safe operation of TfGM's operational sites and for providing face to face help and assistance to the customers of the Bee Network.We are a frontline team for TfGM and the Bee Network and play a crucial role in the delivery of the Bee Network ensuring theservices and facilities remain accessible, safe and reliable.

What Youll Bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

• A background in customer service or working in a busy, people-focused environment
• A calm, friendly, and helpful attitude even when things get hectic
• Confidence using mobile devices and Microsoft apps like Outlook, Word, and Teams
• A good understanding of what the Bee Network is and why it matters
  
  

What we can offer you

We have roles available with a salary of £28,069 per annum (pro rata for part time hours), plus 15% shift allowance for those for those working on a shift pattern, this means that as youll work on a rostered basis, well add an extra 15% onto your total pay for the month (not just for certain shifts).

Our Benefits Include

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website
  
  

What's next?

Were looking for friendly, reliable people who care about their community and want to be part of something exciting. If thats you, hit apply and tell us why youd be a great fit! When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.

We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.

Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.

LNKD1_UKTJ