Key Account Manager

Manufacture 2030; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading software company focused on sustainability is seeking a Key Account Manager to strengthen client relationships and drive innovative carbon reduction solutions. The role requires 5+ years in account management or sales in B2B SaaS or sustainability, showcasing strategic thinking and excellent communication skills. This opportunity offers a flexible hybrid working model, along with various employee benefits including a personal development budget and health cash plan, aimed to support staff well-being and professional growth.

Benefits

Long service award of annual leave

Option to purchase 5 days additional leave

Personal Development budget

Health Cash Plan

Wellbeing support

Flexible hybrid working

Qualifications

• 5+ years of experience in account management, customer success, or sales.
• Experience in B2B SaaS, sustainability, or supply chain industries.
• Strong passion for sustainability, especially supply chain decarbonization.

Responsibilities

• Ensure high client retention rates by maintaining strong relationships.
• Identify upsell and cross-sell opportunities.
• Advise clients on best practices in sustainability.

Skills

Account management

Customer success

Sales

Stakeholder management

Communication skills

Data analysis

Strategic thinking

Tools

CRM systems

Data analysis tools

Job description

Overview

We are looking for a Key Account Manager to join our team and help us strengthen client relationships, deliver fantastic programmes, and support the evolution of our platform. This is a critical role in ensuring our clients maximize value from our solutions while helping M2030 grow and innovate.

Key Responsibilities

• Secure renewals: Ensure high client retention rates by maintaining strong relationships and demonstrating ongoing value.
• Develop revenue streams: Identify upsell and cross-sell opportunities, introducing clients to new products and services.
• Commercial strategy: Develop engagement plans per account to drive revenue growth and client engagement.
• Turn existing clients into strong advocates to win business with their industry peers.
• Support Sales Team with RFPs and bids to win new clients.
• Work in partnership with the Marketing team to ensure programme evidence, client case studies and success stories are used to leverage future growth.
• Deliver Exceptional Account Management & Client Success: Own client relationships, act as the primary point of contact for key accounts, ensuring long-term success.
• Understand client needs: Deeply understand each client's sustainability goals, business priorities, and challenges.
• Ensure platform adoption: Drive engagement with M2030's Data-as-a-Service (DaaS) platform, ensuring clients maximize its value.
• Provide strategic guidance: Advise clients on best practices in supply chain sustainability and emissions reduction.
• Monitor metrics: Track and report on client performance, proactively addressing challenges.
• Lead client reviews: Conduct regular business reviews to assess progress and identify areas for improvement.
• Foster Expertise: Become a go-to expert on sustainability trends, supply chain decarbonization, and data-driven insights.
• Facilitate peer collaboration: Support convening clients to share best practices, build alignment and drive innovation.
• Represent M2030 externally: Speak at procurement and supplier webinars and events, develop industry partnerships to build a network of relationships.
• Produce high quality insightful reports showing key industry trends to assist clients to make data-driven decisions.
• Support Internal Growth & Efficiency: Bring the market voice into M2030, gather and analyze client feedback to inform product development; contribute to product strategy; identify ways to streamline account management processes and improve efficiency.

Qualifications

• 5+ years of experience in account management, customer success, or sales within B2B SaaS, sustainability, or supply chain industries.
• Experience working in a technology business.
• Proven ability to drive revenue through renewals and upselling.
• Strategic thinker, able to analyze complex business challenges and develop solutions.
• Excellent stakeholder management, with experience influencing senior executives and decision-makers.
• Passion for sustainability, with a strong understanding of supply chain decarbonization.
• Experience using CRM systems and data analysis tools.
• Outstanding communication skills, both written and verbal.
• Ability to work well in an international and multi-cultural environment.
• Excel literacy and confidence with building client reports and telling stories from data.

Benefits

• Long service award of annual leave.
• Option to purchase 5 days additional leave per annum.
• Personal Development budget.
• Tea, coffee, weekly fruit and snacks in the office.
• Company socials (a mix of remote and in-person).
• Flexible hybrid working.
• Health Cash Plan.
• Wellbeing support.
• Life Assurance.
• Company sick pay.

About Manufacture 2030

Manufacture 2030 is a purpose-led software company on a mission to bring major corporations and their supply chain partners together to turn their bold carbon commitments into reality, creating a more sustainable future by 2030. Our cloud-based platform helps corporations and their suppliers to measure, manage and reduce carbon emissions and other environmental impacts.