Key Account Manager Saas

The Portfolio Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global software company is seeking a Key Account Manager in Manchester. This role involves managing valuable client accounts, providing exceptional customer service, and conducting regular health checks and software demonstrations. Ideal candidates will have experience in account management, strong communication skills, and the ability to thrive in a fast-paced environment. The position offers significant progression and numerous benefits, including enhanced holidays and health care coverage.

Benefits

Enhanced holidays

Private health care after 5 years

Pension scheme contribution

Discounted gym membership

Paid birthday leave

Group life insurance

Qualifications

• Experience in Account Management or similar roles is essential.
• Passionate about delivering exceptional client experience.
• Exceptional organizational and accountability skills.

Responsibilities

• Manage multiple high-value accounts autonomously.
• Conduct proactive onboarding calls and implement accounts.
• Engage with key accounts through regular health checks.
• Demonstrate software during webinars for prospective clients.

Skills

Customer service experience

Ability to work in a fast-paced environment

Excellent listening skills

Communication with varying technical abilities

Job description

Portfolio are pleased to exclusively represent our client in their search for a Key Account Manager. Working for a global software company, this opportunity offers excellent progression and development for an experienced Account Manager. As a Key Account Manager you will look after your book of high value clients from onboarding and throughout their whole lifecycle including proactive quarterly and annual check ins, being a point of contact, refresher training and demonstrations of the software. We are looking for someone with amazing customer service and experience of account management, building rapport with clients and contributing to retentions targets. If you have the right experience and are looking for a new challenge, please apply today!

Day-to-day responsibilities

• Manage multiple high-value accounts autonomously, demonstrating accountability, initiative and strong organizational discipline
• Take ownership of the implementation and on-going account management of our key and high value client base
• Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account and conduct on site visits when applicable
• Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce
• Post onboarding - regularly engaging with our key accounts by conducting quarterly health checks and annual service reviews
• Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system
• Conduct demonstrations of the software by webinar for prospect clients and those wishing to migrate from HRonline
• Conducting site visits and client meetings to strengthen relationships , understand business objectives, and identify opportunities for additional value

Required skills and experience

• Customer service experience is essential
• The ideal candidate will have experience in an Account Management role or similar
• Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
• The ability to work in a fast-paced environment
• Passionate about delivering exceptional client experience at every touchpoint

Benefits

• Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales)
• Private health care cover after 5 years' service
• New business referral scheme
• Access to Health Shield
• Access to EAP service
• Refer a friend scheme
• Paid birthday leave
• Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service
• Group life insurance
• Eye care contribution
• Free fruit (office-based staff)
• Travel Season Ticket loan scheme
• Milestone recognition
• Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
• Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
• Park Inn 20% off food and drink
• New Century food and drink discount
• Revolution De Cuba food and drink discount
• Cycle 2 Work scheme* after probationary period
• On site Gym
• Bright Exchange perks