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Field Service Representative

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GBP 35 000 - 50 000
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Field Service Representative

ZipRecruiter
North East
GBP 35 000 - 50 000
Description du poste

Job Description

A leading Defence engineering company is seeking an experienced and hands-on Field Service Representative (FSR) to join their expanding technical support team in Newcastle.

Specialising in combat engineering and counter-mine solutions, the company provides cutting-edge equipment to armed forces worldwide.

This is a fantastic opportunity for a technically minded, ex-military (ideally REME) professional looking to apply their mechanical and electrical expertise in a commercial, international role.

As an FSR, you will provide technical support across product testing, installation, demonstrations, diagnostics, maintenance, training, and repair, both on-site and at global customer locations, including military bases. You’ll also maintain the company’s demo fleet to ensure operational readiness at all times.

You’ll act as a key technical ambassador for the business, engaging directly with users and military personnel to ensure equipment is used effectively and supported to the highest standard.

Key Responsibilities

  • Testing & Demonstration: Operate and demonstrate equipment at internal and customer sites, supporting training sessions and showcasing capabilities.
  • Troubleshooting & Repairs: Diagnose and repair hydraulic, electrical, and mechanical systems, including PLC-controlled components. Produce clear technical service reports.
  • Fleet Maintenance: Perform regular inspections, upgrades, and servicing of demonstration vehicles and platforms.
  • Project Support: Collaborate with engineering and project teams to build and commission development hardware.
  • Travel: Regular travel across the UK and overseas to support customer installations and training.
  • Mentorship & Training: Deliver technical training and mentoring to team members and company employees.

Ideal Candidate Profile

  • Strong hands-on background in supporting electro-mechanical systems, ideally in a defence, military, or heavy vehicle environment.
  • Military vehicle experience (e.g., Warrior, Trojan) is highly advantageous.
  • Background in the armed forces (e.g., REME or Royal Marines VM) .
  • Skilled in interpreting technical issues and performing on-the-spot repairs under pressure.
  • Excellent communicator—confident in military and commercial environments.

Required Skills & Experience

  • 5+ years of hands-on experience in a military or defence-related technical role.
  • Mechanical, hydraulic, and electrical diagnostic and repair skills.
  • PLC diagnostics experience is desirable.
  • Competent with rigging and lifting equipment.
  • Valid UK driving licence (HGV or large vehicle experience is a plus).
  • IT-literate, including good working knowledge of MS Office (Excel & Word).
  • Able to obtain and maintain UK security clearance (UK Passport holder ESSENTIAL)

Ideal for candidates who:

  • Have experience with armoured or heavy-duty vehicles
  • Have strong technical diagnostic capabilities, especially with hydraulics and PLCs
  • Are confident working in international, military, or field-based environments
  • Are looking for a long-term, hands-on engineering role with excellent benefits and global scope
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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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