2nd Line IT Support Engineer

My Capital Advance; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading ICT provider in the UK as an IT Support Engineer, making a significant impact in the education sector. This role offers the opportunity to work closely with clients, ensuring optimal ICT performance while being equipped with the latest technical skills. Candidates should have strong knowledge of Windows OS, Azure, and exceptional problem-solving abilities. If you are driven and professional, this is your chance to grow in a rewarding environment.

Qualifications

• Experience in ICT support, ideally in education sector.
• Professional attitude with strong customer service skills.
• Ability to manage multiple technical environments.

Responsibilities

• Providing senior technical support to education sector customers.
• Ensuring continuity and efficiency of ICT networks.
• Managing and maintaining client network environments.

Skills

MCSA

AZs

ITIL

Windows 10

Windows 11

Azure

Intune

PC problem-solving

Windows Server OS

Active Directory

Networking

VM-level solutions

WDS

MDT

SCCM

802.1X security

Office 365

Exchange 365

Papercut

Web filtering

Sophos Enterprise Console

Job description

Are you a driven, ambitious, and professional IT Support Engineer looking for growth, rewards, and to join a company that makes a significant difference in the lives of learners?

Joskos Solutions is the ICT partner that schools trust, delivering outstanding service and support while keeping education at the core of our work.

Our vision is to become the UK's most trusted provider of ICT support and infrastructure services to schools and educational organizations — providing outstanding, benchmark-setting service in the education ICT sector.

We aim to be the ICT partner that schools can rely on for all ICT needs, combining service excellence and long-term relationships into the solutions we proudly deliver.

Key Job Responsibilities

1. Providing senior technical support to education sector customers.
2. Ensuring continuity and efficiency of ICT networks.
3. Managing and maintaining client network environments.
4. Building strong relationships with key technical contacts at client sites and third parties.

Key Skills

1. Qualifications such as MCSA, AZs, & ITIL are highly beneficial.
2. Strong knowledge of Windows OS, including Windows 10 & 11.
3. Demonstrable experience with Azure & Intune.
4. Excellent PC problem-solving skills.
5. Ability to configure, troubleshoot, and maintain Windows Server OS.
6. Active Directory setup and troubleshooting skills.
7. Understanding of virtualization concepts.
8. Good understanding of networking, TCP/IP, and subnetting.
9. Experience with backup products, including VM-level solutions.
10. Knowledge of deployment solutions such as WDS, MDT, and SCCM.
11. Understanding of managed wireless solutions, including 802.1X security and guest/BYOD networks.
12. Knowledge of mobile device integration with Windows networks.
13. Experience with Office 365, Exchange 365, and Papercut.
14. Experience with web filtering products like LGFL, Smoothwall, Sonicwall, Websense.
15. Experience with Sophos Enterprise Console and other antivirus systems.
16. Previous experience in the education sector or with MSPs is beneficial.
17. Professional and customer service-oriented attitude.
18. Solutions-focused with strong problem-solving skills.