Sales Associate

Versace; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

Une entreprise de luxe emblématique recherche un Sales Associate passionné à Londres. Vous serez responsable de l'expérience client en maximisant les ventes et en maintenant les normes du magasin. Ce rôle exige une expertise en vente, un excellent service à la clientèle et la capacité à établir des relations avec la clientèle VIP.

Qualifications

• 2 ans d'expérience en retail, expérience de luxe préférée.
• Compétences informatiques requises.
• Capacité à engager les clients et à conduire des résultats.

Responsibilities

• Maximiser les opportunités de vente et maintenir les standards du magasin.
• Construire des relations avec les clients et agir en tant qu'ambassadeur de marque.
• Gérer les opérations de stock et assurer la conformité avec les politiques.

Skills

Service à la clientèle

Vente

Communication

Tools

Système de vente

Microsoft Word

Microsoft Excel

Job description

GV - London New Bond Street

WHAT YOU WILL DO

The Sales Associate will join our team reporting to the Store Manager. You will build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.

Business Development & Client Management

• Partner with management team to strategically achieve sales targets
• Strive to always increase brand and product knowledge
• Master selling skills to satisfy customer needs
• Take action to maximize the sales opportunity on all categories
• Embrace and promote our Retail Excellence Program with both clients and staff
• Build strong partnerships with clients, peers, and managementthrough effective communication
• Ensure superlative customer service standards, to meet customer expectations
• Act as brand ambassador to build relationships with new customers and VIP clientele
• Deliver the ultimate Versace experience to increase customer loyalty
• Drive results through delivering an elevated customer experience both during and after sale service

CRM

• Capture customer data all the time
• Proactively take possible actions to maintain a long-term relationship with customers
• Participate in the organization of In-store & Promotional events
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

YOU’LL NEED TO HAVE

• 2 + years’ experience in retail – luxury experience preferred
• Computer skills to include operation of retail sales system, Word, Excel and email

WE’D LOVE TO SEE

• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• Exceptional verbal and written communication skills
• A positive, outgoing, high-energy personality able to thrive within a high paced environment

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V