Field Service Representative

ZipRecruiter; North East; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading Defence engineering company is looking for a Field Service Representative to join their technical support team in Newcastle. This role offers a fantastic opportunity for an ex-military professional with mechanical and electrical expertise to provide technical support globally, engage with military personnel, and maintain equipment readiness.

Qualifications

• 5+ years of hands-on experience in a military or defence-related technical role.
• Able to obtain and maintain UK security clearance.
• Valid UK driving licence.

Responsibilities

• Provide technical support for product testing, installation, diagnostics, and repairs.
• Perform regular maintenance on demonstration vehicles.
• Deliver technical training and mentoring.

Skills

Mechanical diagnostic skills

Electrical diagnostic skills

Hydraulic diagnostic skills

Tools

MS Office (Excel & Word)

Job description

Job Description

A leading Defence engineering company is seeking an experienced and hands-on Field Service Representative (FSR) to join their expanding technical support team in Newcastle.

Specialising in combat engineering and counter-mine solutions, the company provides cutting-edge equipment to armed forces worldwide.

This is a fantastic opportunity for a technically minded, ex-military (ideally REME) professional looking to apply their mechanical and electrical expertise in a commercial, international role.

As an FSR, you will provide technical support across product testing, installation, demonstrations, diagnostics, maintenance, training, and repair, both on-site and at global customer locations, including military bases. You’ll also maintain the company’s demo fleet to ensure operational readiness at all times.

You’ll act as a key technical ambassador for the business, engaging directly with users and military personnel to ensure equipment is used effectively and supported to the highest standard.

Key Responsibilities

• Testing & Demonstration: Operate and demonstrate equipment at internal and customer sites, supporting training sessions and showcasing capabilities.
• Troubleshooting & Repairs: Diagnose and repair hydraulic, electrical, and mechanical systems, including PLC-controlled components. Produce clear technical service reports.
• Fleet Maintenance: Perform regular inspections, upgrades, and servicing of demonstration vehicles and platforms.
• Project Support: Collaborate with engineering and project teams to build and commission development hardware.
• Travel: Regular travel across the UK and overseas to support customer installations and training.
• Mentorship & Training: Deliver technical training and mentoring to team members and company employees.

Ideal Candidate Profile

• Strong hands-on background in supporting electro-mechanical systems, ideally in a defence, military, or heavy vehicle environment.
• Military vehicle experience (e.g., Warrior, Trojan) is highly advantageous.
• Background in the armed forces (e.g., REME or Royal Marines VM) .
• Skilled in interpreting technical issues and performing on-the-spot repairs under pressure.
• Excellent communicator—confident in military and commercial environments.

Required Skills & Experience

• 5+ years of hands-on experience in a military or defence-related technical role.
• Mechanical, hydraulic, and electrical diagnostic and repair skills.
• PLC diagnostics experience is desirable.
• Competent with rigging and lifting equipment.
• Valid UK driving licence (HGV or large vehicle experience is a plus).
• IT-literate, including good working knowledge of MS Office (Excel & Word).
• Able to obtain and maintain UK security clearance (UK Passport holder ESSENTIAL)

Ideal for candidates who:

• Have experience with armoured or heavy-duty vehicles
• Have strong technical diagnostic capabilities, especially with hydraulics and PLCs
• Are confident working in international, military, or field-based environments
• Are looking for a long-term, hands-on engineering role with excellent benefits and global scope