IT Support

LinkPoint Resources; London; On-site; GBP 28,000 - 38,000; Full time

Job summary

A growing company in Surrey is seeking an IT Support person to deliver 1st and 2nd line support and manage both hardware and software issues. This position covers diverse tasks such as ERP maintenance, cloud system support, and network troubleshooting. The role offers a competitive salary package, along with performance bonuses and additional perks, in a dynamic work environment.

Benefits

Performance Bonus

Medical

Life Assurance

Pension

Qualifications

• Experience providing 1st and 2nd line support.
• Knowledge of M365, Azure, and networking essentials.
• Excellent communication skills are essential.

Responsibilities

• Provide 1st and 2nd line support for IT issues.
• Support with software and hardware installations.
• Manage incident response and support projects.

Skills

1st and 2nd line support

M365 and Admin portals

Microsoft Exchange

Windows Server Environments

SharePoint

Active Directory

DNS

MS Azure technologies

Video conferencing software

Bespoke ERP business applications

KnowBe4 Security

Cisco Firewalls and routers

Sophos XG firewall

Hyper VM

RDS virtualisation architecture

TLS SSL certification enrolment

Barracuda Backup

Excellent communications and interpersonal skills

Job description

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We specialise in the recruitment of high quality candidates in the Technology sector. We have an excellent opportunity for an IT Support person to join a growing firm in Surrey.

A very interesting and exciting position that will incorporate Network / Helpdesk / Cloud service support and business application and development including ERP programming and administration.

9:00am - 5:30pm, Monday - Friday (inc. 1 hour lunch break)

£28,000 - £38,000 + Performance Bonus + Medical + Life Assurance + Pension + Others.

IT Support’s Core Duties

• Provide 1st and 2nd line support
• Support and instal software and hardware
• Set up new users on the system and with relevant hardware
• Develop and train staff on IT security and awareness
• Support with incident management and response
• Provide support with projects and the installation of new systems
• Provide server support and
• Provide support with WAN, LAN, wireless and telephone networking
• Offer cloud systems and platforms support
• Support with networking configuration and troubleshooting
• Support in the development of the virtualised infrastructure
• Maintain ERP solutions and existing programs
• Keep up to date with new technologies

IT Support’s Skills Required

• Experience providing 1st and 2nd line support
• Experience with M365 and Admin portals, Microsoft Exchange, Windows Server Environments, SharePoint, Active Directory, DNS, and MS Azure technologies
• Experience with video conferencing software
• Experience with bespoke ERP business applications
• Knowledge of KnowBe4 Security, Cisco Firewalls and routers, Sophos XG firewall (IPsec and SSL VPN), and Sophos endpoint and Central
• Experience with Hyper VM, and RDS virtualisation architecture
• Experience with TLS SSL certification enrolment
• Experience with Barracuda Backup
• Excellent communications and interpersonal skills