St Ives Store Crew

FatFace; St. Ives; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail company is seeking a part-time Store Crew member in St. Ives. In this temporary role, you will greet customers and assist them in finding products while providing exceptional service in a friendly manner. You will also maintain shop standards, operate tills, and support store operations. This position offers various benefits including holiday allowance and access to employee perks.

Benefits

25 days holiday plus bank holidays

Monthly discount allowance

Perkbox platform access

Thrive learning system

Dental insurance (employee funded)

Pension scheme

EAP support

Sick pay allowances

Sabbatical leave

Family-friendly policies

Refer a friend scheme

Qualifications

• Desirable customer service experience.
• Excellent communication skills.
• Positive attitude and initiative.

Responsibilities

• Greet and serve customers warmly, ensuring a memorable experience.
• Operate tills efficiently and assist with stock replenishment.
• Support with store promotions and maintain cleanliness.

Skills

Customer service

Communication

Team-oriented

Job description

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Job: Store Crew

Location: St Ives

Job Type: Temporary (until 31st August), Part-time (8 hours)

Who are we?

For over 30 years, we¿ve travelled, we¿ve laughed, we¿ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.

Equality and inclusion isn¿t an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.

Role Overview

You will be the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You'll attentively understand customer needs and learn about our products to assist effectively.

Role Responsibilities

• Greet and thank customers warmly, ensuring a memorable experience
• Provide exceptional service, helping customers find suitable products for in-store and multi-channel sales
• Operate tills efficiently, processing sales, orders, and refunds
• Assist with deliveries and stock replenishment
• Maintain shop floor and back-of-house cleanliness
• Stay updated on company activities and promotions
• Support floor moves, sale setups, and launches
• Follow all FatFace policies and GDPR procedures

Competencies

• Deliver excellent customer service focusing on satisfaction
• Show passion and enthusiasm for the FatFace brand and values
• Align with social and environmental missions, acting proactively
• Provide genuine, authentic interactions
• Act with integrity and demonstrate understanding of others
• Respect and value team members, engaging actively
• Use humour appropriately to build relationships
• Offer alternative buying options across channels
• Maintain operational standards including delivery handling, VM, health and safety, and stock management

Experience

• Customer service experience is desirable but not essential
• Excellent communication skills
• Positive attitude and initiative
• Ability to work under pressure and manage time effectively
• Team-oriented mindset

Benefits of working with us

• 25 days holiday plus bank holidays
• Monthly discount allowance
• Perkbox platform access
• Thrive learning system
• Dental insurance (employee funded)
• Pension scheme
• EAP support
• Sick pay allowances
• Sabbatical leave
• Family-friendly policies
• Refer a friend scheme