Jobs at Cisco Systems, Inc. in United States

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We're seeking a NOC Manager who thrives on solving complex challenges, leading with clarity, and driving innovation across critical network infrastructure.

NOC Manager - Lead a High-Performing Network Engineering Team

Location: London (Hybrid)

Base: £90,000 base salary + 5% on-call bonus

Type: Full-time | Permanent

Are you a passionate network leader ready to take the reins of a high-performing third-line engineering team? We're seeking a NOC Manager who thrives on solving complex challenges, leading with clarity, and driving innovation across critical network infrastructure.

What You'll Be Doing:

• Lead, mentor, and develop a team of skilled third-line network engineers.
• Own escalated network issues-diagnose and resolve complex problems in collaboration with senior engineers.
• Align network strategies with wider business goals through cross-functional collaboration.
• Drive innovation and continuous improvement in network performance, support, and security.
• Champion best practices in network architecture, operations, and incident management.
• Ensure effective workload monitoring via ServiceNow and foster operational transparency.

What You'll Bring:

• Demonstrable technical expertise at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
• Strong experience managing third-line support within a fast-paced environment.
• Expertise in ServiceNow ITSM and solid understanding of ITIL processes.
• Advanced knowledge of routing/switching protocols (BGP, OSPF, VLANs, STP, TCP/IP).
• Hands-on experience with Cisco, Juniper, Fortinet, and Palo Alto devices.
• Excellent leadership, communication, and decision-making skills. Leadership/Management experience is a MUST!

Apply now to make a real impact and lead a team driving excellence in every connection.