It Support jobs in United Kingdom
Service Desk Analyst - Onsite IT Support (SC Clearance)
Experis
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LA International
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Ashdown Group
Senior IT Support & Infrastructure Technician
Manchester University NHS Foundation Trust
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Ad Warrior
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Lumina Energy
Service Desk Analyst - Onsite IT Support (SC Clearance)
Job summary
A leading IT consultancy firm seeks a Service Desk Analyst to provide first point of contact technical support in Hursley. The role involves managing technical incidents and ensuring customer satisfaction. Candidates should possess strong communication skills and a proactive approach to problem-solving. This position comes with several benefits including a contributory pension scheme, medical cover, and generous holiday entitlement. Join us to advance your career in a supportive environment.
Benefits
Qualifications
- Eligibility for SC Clearance (or already cleared).
Responsibilities
- Respond to incoming technical support incidents, requests, and changes.
- Manage personal call queue and ensure timely resolution.
- Communicate updates and maintain ongoing customer engagement.
- Handle password resets and hardware part orders.
- Escalate issues to 2nd & 3rd Line Support when necessary.
- Collaborate with internal teams including Technical Delivery, Development, and Projects.
- Assist in service management reporting and drive process improvements.
- Help ensure SLAs are met across key metrics.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.