IT Support Champion – Help Desk & Projects

crooton; Inverness; On-site; GBP 26,000 - 31,000; Full time

Job summary

A major UK care provider in Inverness is looking for an IT Support Officer to join their IT Help Desk team. This role involves providing first and second line support, managing cases, and working on technical projects. The ideal candidate must have telephone-based support experience and strong communication skills to assist non-technical users. You will work proactively and independently, contributing to the efficient operation of the IT department. Competitive salary offered.

Qualifications

• Experience in a telephone-based support team environment.
• Knowledge of PCs and Microsoft products.
• Ability to provide technical assistance to non-technical users.

Responsibilities

• Provide first and second line support to employees across multiple sites.
• Record and monitor support calls for resolution.
• Manage situations that require escalation.

Skills

Telephone-based support experience

Remote control technologies

Outstanding communication skills

Proactive and independent work

Friendly telephone manner

Education

Education to SQA Higher Level or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

A major UK care provider in Inverness is looking for an IT Support Officer to join their IT Help Desk team. This role involves providing first and second line support, managing cases, and working on technical projects. The ideal candidate must have telephone-based support experience and strong communication skills to assist non-technical users. You will work proactively and independently, contributing to the efficient operation of the IT department. Competitive salary offered.