IT Support Apprentice - First-Line Tech (Digital Team)

St Leonard's Hospice; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare charity in York is looking for a Digital Apprentice to provide first line IT support and assist in the transition to a cloud environment. The role includes providing support to staff and volunteers, solving IT issues, and helping with software installations. The position offers a starting salary of £16,000 per annum along with a comprehensive benefits package, including 35 days of annual leave. The candidate must demonstrate a keen interest in IT and possess good customer service skills.

Benefits

Starting salary of £16,000 per annum

35 days annual leave

Blue Light Card discounts

Supportive working environment

Qualifications

• Must have a keen interest in IT and a willingness to learn.
• Experience in a busy environment or a people-facing role is desirable.
• Analyzing and troubleshooting IT issues is essential.

Responsibilities

• Provide first line support to internal/external customers.
• Support installation and maintenance of hardware/software.
• Aid in the management of the Hospice's cloud environment.

Skills

Customer service skills

Organizational skills

Analytical skills

Logical thinking

Good team player

Education

Functional Skills Level 2 in Maths and English

Basic IT Qualification

Tools

Microsoft applications (Word, Excel, PowerPoint, Outlook)

Job description

A healthcare charity in York is looking for a Digital Apprentice to provide first line IT support and assist in the transition to a cloud environment. The role includes providing support to staff and volunteers, solving IT issues, and helping with software installations. The position offers a starting salary of £16,000 per annum along with a comprehensive benefits package, including 35 days of annual leave. The candidate must demonstrate a keen interest in IT and possess good customer service skills.