Senior IT Support Lead - Service Desk & Windows 365

Crew Clothing Head Office - IT; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading British retail firm is seeking a Senior Service Desk Lead to provide comprehensive technical support and manage IT incidents. The ideal candidate will possess strong analytical and problem-solving skills, experience in a Windows support role, and knowledge of Active Directory and Microsoft 365. Benefits include staff discounts, uniform allowance, and career development opportunities. This position is vital for ensuring effective IT support in a dynamic work environment.

Benefits

Staff Discount

Uniform allowance

Pension scheme

Refer a Friend scheme

Training and career development

Supportive and rewarding culture

Qualifications

• Desire to grow within the technical support space.
• Experience in a Windows based support role.
• Understanding of Microsoft 365 products, including SharePoint, OneDrive, and Teams.

Responsibilities

• Provide user support related to hardware, software, and applications.
• Manage and resolve serious IT support incidents.
• Administer Active Directory and Microsoft 365 environments.

Skills

Analytical skills

Problem-solving skills

Service focus

Windows support experience

Active Directory knowledge

Listening skills

Ownership of issues

Adaptability to changing priorities

Action oriented

Integrity

Drive for results

Tools

Microsoft 365

Microsoft Endpoint

POS software

Job description

A leading British retail firm is seeking a Senior Service Desk Lead to provide comprehensive technical support and manage IT incidents. The ideal candidate will possess strong analytical and problem-solving skills, experience in a Windows support role, and knowledge of Active Directory and Microsoft 365. Benefits include staff discounts, uniform allowance, and career development opportunities. This position is vital for ensuring effective IT support in a dynamic work environment.