Senior IT Support Engineer / Cloud Systems Administrator – 2nd and 3rd Line - £46,500 – Central[...]

Ashdown Group; City Of London; Hybrid; GBP 47,000; Full time

Job summary

A well established not for profit organisation based in Central London is seeking a Senior IT Support Engineer / Cloud Systems Administrator. The successful candidate will manage Microsoft Azure and M365 environments, provide 2nd and 3rd line support, and lead technical projects. This hybrid role offers a competitive salary of up to £46,500, focusing on cloud systems security and automation. Ideal for those with strong technical skills in advanced IT support and security controls.

Qualifications

• Experience managing Microsoft Azure and M365 environments.
• Strong 2nd/3rd Line Support skills for hardware and software.
• Knowledge in security controls and cyber security.

Responsibilities

• Lead management and optimization of Microsoft Azure and M365 environments.
• Perform advanced system monitoring and resource verification.
• Oversee administration of Microsoft Servers and VMs.

Skills

Microsoft Azure IaaS/PaaS

Microsoft 365 administration

Identity & Access Management

Endpoint Management

Networking principles

Security Controls management

Job description

Senior IT Support Engineer / Cloud Systems Administrator – 2nd and 3rd Line – £46,500 – Central London, Hybrid

A well established not for profit organisation based in Central London is looking for a seasoned IT Support Engineer (Cloud) or Systems Administrator with strong 2nd and 3rd line skills to join their IT team.

Reporting to the Head of IT, you will provide technical support to all staff working across cloud systems security and automation, licencing, and virtual networks and will also get involved in project work.

Key Responsibilities

• Serve as the technical lead for managing and optimising Microsoft Azure and M365 environments, including licensing, tenancy health, and virtual networks.
• Perform advanced daily system monitoring, verifying the integrity and availability of all hardware, server resources, and key processes. Utilise PowerShell/Automation tools to develop, implement, and maintain system automation and configuration management scripts.
• Virtual Environment Management: Oversee the administration and lifecycle management of Microsoft Servers and Virtual Machines (VMs), adhering to best‑practice principles for cloud architecture and capacity planning.
• Security Controls Management: Operate and manage all relevant security control tools (e.g., XDR systems, MS Defender/Intune) to ensure robust cyber security, actively reducing risk to corporate assets and ensuring adherence to internal security policies.
• Advanced 2nd/3rd Line Support: Provide expert‑level technical support for complex hardware, software, and networking issues for staff globally (including Windows 11/365, macOS, and mobile devices).
• Deliver IT support to the business in line with agreed Service Level Agreements (SLAs), focusing on efficient resolution and high user satisfaction.
• Technical Project Lead: Assist with the planning, design, and implementation of innovative solutions through IT projects (e.g., major system upgrades, cloud migrations, security enhancements).

Desired Experience & Technical Skills

• Microsoft Azure IaaS/PaaS (Virtual Networks, Virtual Machines, Storage).
• Microsoft 365 administration (Exchange Online, SharePoint Online, Teams).
• Identity & Access Management: MS Entra ID (user provisioning, conditional access, MFA).
• Endpoint Management: MS Intune/Endpoint Manager (device management, autopilot, compliance policies).
• Networking: Strong understanding of core networking principles (DNS, DHCP, TCP/IP, VPNs, Switches, Routers, Firewalls).
• Security Controls: Practical experience managing and tuning third‑party security tools, such as XDR/EDR systems.

The salary on offer for this role is up to £46,500 plus benefits.