SC Cleared Service Desk Analyst - Remote & Onsite

LA International; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment consultancy in the UK is seeking a knowledgeable Service Desk Analyst. The role will involve being the first point of contact for IT support, handling hardware and software troubleshooting, and managing incident logs. Candidates should possess excellent communication skills and be willing to work flexible shifts. This position offers a mix of on-site and remote work, with a requirement for security clearance.

Benefits

Opportunity for extension

Flexible working hours

Qualifications

• Experience in troubleshooting software and hardware issues.
• Ability to log incidents in CRM and manage them to their conclusion.
• Knowledge of operating systems, networks, and shared resources.

Responsibilities

• Act as the first point of contact for technical support.
• Manage calls and emails regarding IT issues.
• Escalate unresolved issues to support teams.

Skills

Troubleshooting IT related problems

Excellent interpersonal skills

Time/task management

Flexibility with work shifts

Verbal and written communication skills

Job description

A leading recruitment consultancy in the UK is seeking a knowledgeable Service Desk Analyst. The role will involve being the first point of contact for IT support, handling hardware and software troubleshooting, and managing incident logs. Candidates should possess excellent communication skills and be willing to work flexible shifts. This position offers a mix of on-site and remote work, with a requirement for security clearance.