Education IT Support Apprentice — Hybrid Mentored Training

Lumina Energy; West Malling; Hybrid; GBP 15,000; Part time

Job summary

A leading energy company is offering an IT Support Apprenticeship in West Malling, Kent. This full-time position focuses on providing IT support to schools and academies, giving you hands-on experience in technology. You will receive structured training and mentorship to develop your IT career. Key qualifications include GCSEs in English and Maths along with strong communication and organizational skills. The role offers a salary of £15,000 per annum and various employee benefits, setting the foundation for a successful career in IT.

Benefits

25 days annual leave

Life assurance cover (4x salary)

Pension scheme with employee contribution

Retail and gym discounts

Health cash plan

Cycle to work scheme

Well-being programme

Tailored learning support

Dedicated mentor

Qualifications

• GCSEs (or equivalent) including English and Maths at grade 4 or above.
• Willingness to undergo a basic DBS check.
• Experience using computers and common IT tools.
• Familiarity with operating systems such as Windows and macOS.
• Any customer service experience is advantageous.

Responsibilities

• Responding to IT support requests via phone, Help Desk chat, and email.
• Following approved ICT procedures when handling support requests.
• Providing information to help resolve incidents and escalating where necessary.
• Managing calls to EiS standards, including accurate and detailed call notes.
• Allocating unresolved calls promptly using agreed procedures.

Skills

Listening and communication skills

Customer service skills

Organizational skills

Team player

Troubleshooting skills

Attention to detail

Willingness to learn

Education

GCSEs including English and Maths

Tools

Windows

macOS

Job description

A leading energy company is offering an IT Support Apprenticeship in West Malling, Kent. This full-time position focuses on providing IT support to schools and academies, giving you hands-on experience in technology. You will receive structured training and mentorship to develop your IT career. Key qualifications include GCSEs in English and Maths along with strong communication and organizational skills. The role offers a salary of £15,000 per annum and various employee benefits, setting the foundation for a successful career in IT.