IT Support Apprentice

Candidate Source; Aylesbury; On-site; GBP 18,000 - 22,000; Full time

Job summary

A growing software company is seeking an IT Support Apprentice to join its expanding team in Aylesbury. This apprenticeship will provide you with the necessary skills to implement and support software, along with training on industry-standard tools. Key responsibilities include providing support via telephone and email, setting up reports for customers, and testing software prior to release. Strong communication skills and a willingness to learn are essential. Applicants should be within commuting distance to the office.

Qualifications

• Strong communication skills and a willingness to learn are essential.
• Prior work experience in a business-to-business setup is preferable.
• Familiarity with Microsoft Office is required.

Responsibilities

• Provide telephone, email, and remote login support for the product.
• Implement the software and set up data and reports as required.
• Carry out testing of the software prior to releases.

Skills

Excellent communication skills

Desire to learn

Good working knowledge of Microsoft Office

Knowledge of dataset tools

Job description

Overview

A growing software company is seeking an IT Support Apprentice to join its expanding team in Waddesdon. They have developed a revolutionary workforce management solution applicable to all sectors of the service industry. It includes functions to communicate remotely with a field‑based workforce using handheld devices, speeding up paperwork and reducing time delays and costs.

This apprenticeship will help you to gain the relevant knowledge, skills, and behaviours to support products and services. You will learn how to implement and support software using many industry standard tools and software. You will receive regular training to maintain a good knowledge and understanding of the technologies and services that we provide.

Responsibilities

• Providing telephone, email, and remote login support for the product.
• Implementing the software and setting up data and reports as required for each customer.
• Carrying out testing of the software when required prior to releases.

Qualifications

• Excellent communication skills with a desire to learn.
• Previous work experience ideally within a business‑to‑business environment.
• Good working knowledge of Microsoft Office and dataset tools.
• This position will be office based and you will need to live within a commutable distance to the office.

To apply for this role as IT Support Apprentice, please click apply online and upload an updated copy of your CV.