IT Support Desk Technician

The Harrier Group; Highweek; On-site; GBP 28,000 - 36,000; Full time

Job summary

An innovative technology company in Highweek is seeking an IT Support Desk Technician to ensure smooth operations by providing first and second line support for IT systems. Responsibilities include managing user hardware, troubleshooting network issues, and maintaining high service standards. Ideal candidates should have strong knowledge of Windows OS, Microsoft 365, and network fundamentals, along with excellent communication skills. The role includes occasional travel to the Czech Republic and offers a comprehensive benefits package.

Benefits

Great package – pay, bonus and pension

33 days’ holiday

Personal development

Recognition and reward

Health Cash Plan

General Income Protection

Life Assurance

Employee Assistance Programme

On-site parking and great public transport links

Qualifications

• Experience providing 1st and 2nd line IT support in a multi-site or production environment.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Azure/Entra ID.
• Willingness to travel, including occasional trips to the Czech Republic.

Responsibilities

• Provide high-quality 1st and 2nd line technical support via Manage Engine ServiceDesk.
• Set up, configure, and maintain user hardware and peripherals.
• Assist with LAN, WAN, VPN, firewall, and Wi-Fi troubleshooting.

Skills

1st and 2nd line IT support

Windows OS

Microsoft 365

Active Directory

Azure/Entra ID

Networking fundamentals (DNS, DHCP, TCP/IP)

VPN connectivity

Security tools and protocols

Excellent communication skills

Documentation skills

Tools

Manage Engine ServiceDesk

Zebra printers

Raspberry Pi devices

Cisco Duo

Job description

We are seeking an IT Support Desk Technician to join our IT team. This hands‑on role is vital in ensuring smooth day‑to‑day operations across the business by providing first and second‑line support for hardware, software, and network systems. You’ll work closely with colleagues in the UK and Czech Republic, delivering timely, professional assistance and maintaining high standards of service and reliability.

Key Responsibilities & Tasks

• Provide high-quality 1st and 2nd line technical support via Manage Engine ServiceDesk, meeting SLAs.
• Set up, configure, and maintain user hardware (HP PCs, Dell laptops, Microsoft Surface devices) and peripherals.
• Support Zebra printers and Raspberry Pi devices used in production environments.
• Administer Active Directory, Azure/Entra ID, Microsoft 365, and Adobe Admin Centre.
• Deliver remote and occasional on‑site support, including visits to the Czech Republic.
• Assist with LAN, WAN, VPN, firewall, and Wi‑Fi troubleshooting.
• Configure and manage MFA through Cisco Duo, ensuring security compliance.
• Maintain accurate documentation and knowledge base articles.
• Participate in the on‑call rota for critical incident support.

What We're Looking For

• Experience providing 1st and 2nd line IT support in a multi‑site or production environment. Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Azure/Entra ID.
• Familiarity with Zebra printers, Raspberry Pi devices, and remote management tools.
• Understanding of networking fundamentals (DNS, DHCP, TCP/IP) and VPN connectivity.
• Knowledge of security tools and protocols, including MFA and endpoint protection.
• Excellent communication and documentation skills.
• Willingness to travel, including occasional trips to the Czech Republic.

What we offer

• Great package – pay, bonus and pension
• 33 days’ holiday
• Personal development
• Recognition and reward
• Health Cash Plan
• General Income Protection
• Life Assurance
• Employee Assistance Programme
• On‑site parking and great public transport links