Senior IT Support & Infrastructure Technician

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading healthcare foundation in the UK is seeking a Senior Digital IT Support Technician to enhance their IT services. This role involves resolving hardware and software issues to support patient care across various sites. The ideal candidate will have technical expertise in IT, customer service experience, and relevant qualifications. Offering a salary range of £31,049 to £37,796 a year (pro rata), this position plays a key part in transforming IT support in healthcare.

Qualifications

• Degree or equivalent in an IT related subject.
• Demonstrable technical background in IT working in an Infrastructure support role.
• Proven experience in working in customer facing IT service delivery environment.

Responsibilities

• Deliver efficient IT support services across various sites.
• Resolve queries related to hardware and software.
• Maintain the IT operating performance to ensure high-quality patient care.

Skills

Demonstrable technical background in IT

Customer service experience

Service desk management

PC hardware support

ITIL Best Practices knowledge

Microsoft Office Suite proficiency

Education

Degree or equivalent in IT

Evidence of Personal Development

Tools

Microsoft SCCM

Service desk systems

Job description

A leading healthcare foundation in the UK is seeking a Senior Digital IT Support Technician to enhance their IT services. This role involves resolving hardware and software issues to support patient care across various sites. The ideal candidate will have technical expertise in IT, customer service experience, and relevant qualifications. Offering a salary range of £31,049 to £37,796 a year (pro rata), this position plays a key part in transforming IT support in healthcare.