Senior IT Support Lead — Drive a 5-Person MSP Team

ITSS Recruitment Ltd; West Midlands; On-site; GBP 40,000 - 55,000; Full time

Job summary

A managed service provider in Tamworth is seeking a passionate Lead IT Support Engineer to manage a team of IT Support Engineers. This role involves delivering high-level technical support, ensuring SLA commitments are met, and maintaining strong client relationships. Ideal candidates will possess strong leadership and problem-solving skills, along with a foundational knowledge of IT support technologies, including Microsoft 365 and Azure. Apply now for immediate consideration.

Qualifications

• Strong basis knowledge in IT support and eagerness to learn.
• Self-motivated with excellent communication skills.
• Experience leading a team is a plus.

Responsibilities

• Lead a team of 5 IT Support Engineers.
• Manage escalated tickets and ensure SLAs are met.
• Oversee onboarding and offboarding processes.
• Ensure adherence to ITIL-based processes.

Skills

Team leadership

Technical support

Problem-solving

Organizational skills

Communication

Tools

Microsoft 365

Azure

Windows Server

Networking

Virtualisation platforms

Job description

A managed service provider in Tamworth is seeking a passionate Lead IT Support Engineer to manage a team of IT Support Engineers. This role involves delivering high-level technical support, ensuring SLA commitments are met, and maintaining strong client relationships. Ideal candidates will possess strong leadership and problem-solving skills, along with a foundational knowledge of IT support technologies, including Microsoft 365 and Azure. Apply now for immediate consideration.