Customer Service Representative jobs in United Kingdom

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together.

• Are you ready to help teams worldwide work smarter with innovative technology? Wrike is seeking an energetic, tech-savvy Account Development Manager 1 (ADM1) to join our high-performing team. In this role, you’ll build relationships with a diverse customer portfolio, identify new opportunities for Wrike adoption, and support customers through onboarding, guidance, and best practices. You’ll play a key role in empowering clients to reach their business goals and maximize their Wrike experience.
• If you’re a collaborative professional who thrives in a fast-paced environment and enjoys connecting technology solutions to real business challenges, we want to hear from you!

• Proactively identify and qualify opportunities for upsell and cross-sell within the existing customer base to recommend workflow optimizations and drive product adoption.
• Running the full sales cycle from engagement through contract generation and close.
• Deliver demos or presentations to promote additional features/products to current users.
• Monitor customer health metrics and proactively address risk or dissatisfaction.
• Serve as the first point of contact for customer questions and basic support issues.
• Coordinate with the Renewals team for successful contract renewals.
• Managing a portfolio of assigned customers as well as inbound requests, product trials, and leads.
• Guiding customers through onboarding, sharing best practices, and leveraging Wrike to meet their unique objectives.
• Using Salesforce.com and other sales tools to manage your pipeline, process leads, and track opportunities.

• Fluency with English and Italian language skills
• 1+ years of experience running the full sales cycle in a customer-facing Sales or Customer Success role, prospecting, qualifying, negotiating, and closing
• Excellent verbal and written communication skills, with the ability to explain complex ideas in a clear and engaging manner
• Business acumen to understand customer objectives and pain points
• Strong problem-solving and critical thinking abilities
• Passion for continuous learning and improvement
• Openness to feedback and a coachable mindset

• Experience in work management, project management, or a track record of selling to our ideal customer profiles (ICPs) in Marketing, Professional Services, Manufacturing or Engineering

• You’ll join a passionate Account Development Team that values growth, collaboration, and creative problem-solving. Expect daily collaboration with Professional Services, Solution Consultants, Renewals, and Marketing to deliver coordinated and effective solutions to our customers.

• Collaborative Culture: Work alongside ambitious, supportive colleagues who celebrate wins together
• Comprehensive Training: Structured onboarding and ongoing sales enablement to help you master our product and refine your skills
• Work Flexibility: Options for remote work with the support you need to succeed from your home or the office
• Competitive Compensation: Base salary plus uncapped commission structure that rewards performance

• Growth Opportunities: Clear career progression paths with opportunities to advance into senior account management or leadership roles, based on your performance and goals
• 25 days of paid vacation
• Pension scheme
• Life Insurance plan
• Health Insurance
• Income Protection
• Parental leave (26 weeks paid for birth mothers, 4 weeks for non-birth parents)
• Bike to Work scheme

Your recruitment buddy will be Arjola Stejskal, Talent Acquisition Specialist

#LI-AS1

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. Our persona Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values

Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, YouTube for a feel for what life is like at Wrike.