Customer Service Representative jobs in United Kingdom

Sales Manager

Are you an experienced senior manager with a background in estate agency or contact centre operations, skilled at leading large teams to success? Connells Group is looking for a Senior Manager to lead our Estate Agency Contact Centre team in Dunstable. With a team of around 20 Sales Negotiators under your leadership, you will drive performance, champion exceptional customer service, and contribute to the continued growth of the business.

In this pivotal role, you will be responsible for guiding and developing a high-performing team of Sales Negotiators. You will ensure the team thrives in delivering outstanding customer service while focusing on converting leads into appointments for our branches. Your leadership will be crucial to the team’s success, as you manage performance, inspire growth, and implement strategies to achieve business objectives.

Key Responsibilities:

• Team Leadership & Performance Management: Lead a team of around 20 Sales Negotiators, setting clear KPIs, conducting regular 1-2-1s, and driving performance improvements.
• Data-Driven Decision Making: Use data analysis to forecast trends, identify opportunities for growth, and address any team challenges.
• Customer Excellence: Handle escalated issues or complaints swiftly, maintaining a high standard of customer service at all times.
• Recruitment & Staffing: Manage team headcount, oversee recruitment efforts, and ensure your team operates at optimal capacity.
• Collaboration: Work alongside senior management to align team goals with broader business objectives and drive strategic initiatives.

What We’re Looking For:

• Proven Senior Leadership: Experience managing teams of 20+ people, preferably within estate agency or contact centre environments.
• Results-Driven: A strong passion for achieving targets, optimizing team performance, and inspiring others to exceed expectations.
• Excellent Communication Skills: Ability to engage, motivate, and support your team at all levels, from negotiators to senior leadership.
• Customer-Centric: A commitment to delivering exceptional customer service and resolving challenges with professionalism.
• Self-Motivated & Resilient: Ability to work independently, maintain high standards, and lead by example under pressure.

What We Offer:

• Generous Incentives: Team nights out, quarterly awards, and paid trips for top performers.
• Uncapped Earnings: A realistic OTE of £60,000 - £80,000 with uncapped commission.
• Training and Development: Industry-leading programs to support your career progression.
• Employee Benefits: 24/7 AIG Smart Health (including virtual GP access) for you and your family.
• Wellness Programmes: Discounts and initiatives to support your overall well-being.
• On-Site Perks: Free parking and a supportive, collaborative work environment

Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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