Client Coordinator

Matthews International; Cleckheaton; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading packaging solutions company is seeking a Client Coordinator for their Cleckheaton team. This hybrid role involves liaising with clients, managing technical communications, and ensuring the timely production of reports and documents. The ideal candidate will have strong administration skills, attention to detail, and proficiency in MS Office. A background in print processes is desirable. This position supports client services and contributes to overall office processes.

Qualifications

• Enjoy working as part of a team.
• Knowledge of print processes.
• Ability to communicate with staff and clients at all levels.
• Good IT skills including MS Word, Excel and Outlook.
• Good literacy and numeracy skills to produce reports and documents.
• Ability to work under pressure and to organize priorities with minimal supervision.

Responsibilities

• Liaising daily with various stakeholders.
• Interacting with the Artwork Production and QC team.
• Entering client information into the Product Lifecycle Management system.
• Communicating job progress and answering customer queries.
• Producing electronic certificates, reports, and invoices accurately.
• Contributing to credit control activities as required.
• Booking in and sending out samples.
• Participating in team meetings and following through on actions.

Skills

Strong administration skills

Organizational skills

Attention to detail

Telephone communication

Tools

MS Word

Excel

Outlook

Job description

With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.

We are recruiting for a Client Coordinator to join our team in Cleckheaton. This role can be worked on a hybrid.

We are looking for an established candidate with a proven track record within a client facing environment. Ideally you will have a strong administration and organisational skills and will be happy working in a fast-paced artwork and packaging environment. Candidates who have worked in a position where they are required to have an excellent attention to detail coupled with strong telephone skills are of particular interest. This is position is focused on client services and client support.

JOB RESPONSIBILITIES

You will be working with a client where you will provide a unique service, you will be part of the client services team who are responsible for the communication of technical information for the purpose of creating new and existing product packaging.

Responsibilities will include but not be limited to:

• Liaising daily with various stakeholders.
• Interacting with the Artwork Production and QC team
• The entering of client information into the Product Lifestyle Management system
• Communicating job progress and answering customer queries by telephone, email.
• Interpreting results/reports and taking appropriate actions, liaising with staff and clients.
• Producing electronic certificates, reports, and invoices in an accurate and timely manner.
• Contributing to credit control activities as required
• Liaise with and support the Global sales and marketing managers as required.
• Booking in and sending out of samples
• Participation in team meetings and following through actions/projects
• Contributing to the upkeep and improvement of office processes and procedures

QUALIFICATIONS / REQUIREMENTS

Enjoy working as part of a team

Knowledge of print processes

Ability to communicate with staff, clients and at all levels

Good IT skills including MS Word, Excel and Outlook as you will be responsible for amending excel spreadsheets.

Good literacy and numeracy skills as you will be producing reports and documents.

Work under pressure and to be able to determine and organise priorities, with minimal supervision

The businesses of SGS & Co and SGK have united to form Propelis, a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies