Customer Service Manager jobs in Gran Bretaña

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Smarsh is seeking an experienced Channel Account Manager to join our team. In this role, you will be responsible for developing and executing channel partner strategies to drive revenue growth and expand our market presence. The ideal candidate will have a strong background in sales, channel management, and experience working with key UC, CX and mobile platform providers and Value-Added Resellers (VARs).

• Responsible for developing and executing sales strategies to achieve assigned revenue targets and grow market share for Smarsh solutions within the channel partner ecosystem.
• Sales and relationship lead for specific partners, responsible for building and maintaining strong relationships and establishing regular meeting cadence, check-ins with key partner stakeholders.
• Identify and recruit new partners to expand market reach, create new business opportunities and grow pipeline & revenue opportunities for Smarsh.
• Work with partner teams to create and execute sales go-to-market plans designed to generate customer leads and increase awareness of Smarsh customer value within partner sales teams.
• Provide regular Smarsh product updates and training for partner sales and engineering teams, enabling them to stay up to date regarding latest innovations and solutions they can market.
• Collaborate with cross-functional teams, including pre-sales, partner success, engineering and support to ensure successful partner on-boarding implementation of Smarsh solutions.
• Represent Smarsh at industry events, tradeshows, and partner meetings to promote our solutions, build relationships and generate revenue opportunities.
• Stay informed about industry trends, competitive landscape, and emerging technologies to effectively position our solutions.
• Provide regular updates and reports on sales activities, pipeline, and forecasts.

• Bachelor’s degree in Business, Marketing, or related field.
• Demonstrated success in selling to and through channel partners, with a track record of achieving sales targets in a partner sell-through model.
• Proven experience in sales, with a focus on collaboration and/or mobile solutions including UC and CX platforms (MS Teams, Cisco/Webex, Zoom, Five9, 8x8, Genesys, RingCentral).
• Strong understanding of the collaboration technology industry and market dynamics.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Willingness to travel as needed to meet with partners and clients and attend key industry events.

• We value our people and offer a competitive salary along with company bonus
• Strong maternity and paternity scheme
• A workplace pension scheme
• Take what you need holiday package
• Private medical insurance
• Dental plan
• Group life assurance
• Group income protection
• Employee assistance programme
• A monthly wellness allowance
• Adoption assistance
• Stock options

Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.

Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions.

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.