Account Executive

Octopus Energy Ltd; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading renewable energy company in the UK is seeking an outstanding Account Executive to join their Customer Success Team. In this role, you will be responsible for growing and maintaining relationships with clients, ensuring satisfaction and participation in the EV salary sacrifice scheme. The ideal candidate will have strong customer relationship skills and a passion for sustainability. This position offers the opportunity to contribute to impactful engagement initiatives and drive change in the electric vehicle sector.

Benefits

Dog-friendly environment

Flexible working arrangements

Employee benefits hub

Qualifications

• 2+ years of relevant customer-facing experience, ideally in a B2B2C environment.
• Passion for driving growth, outstanding customer experience, and sustainability.
• Ability to negotiate favorable outcomes for both customers and the company.

Responsibilities

• Grow and expand a large portfolio of clients from different industries.
• Consult with clients to shape their employee engagement strategy.
• Collaborate with various teams to ensure customer satisfaction.

Skills

Customer relationship management

Commercial acumen

Communication skills

Problem-solving

Job description

We’re looking for an outstanding account executive to join our Customer Success Team in London. You will be the face and the voice of Octopus Electric Vehicles for a portfolio of employers offering our EV salary sacrifice scheme to their employees – from supporting their launch, growing the relationship to ensuring we retain them – in short, your role is to make sure the relationship is a roaring success for our customers, their employees and Octopus EV.,

• Grow and expand a large portfolio of clients from different industries, driving adoption and increasing participation in the salary sacrifice car leasing scheme, ensuring employer and employee satisfaction.
• Consult with clients to shape their scheme employee engagement strategy, translating their objectives into clear, actionable plans that drive employee demand from launch and in‑life.
• Build relationships with key stakeholders, acting as a commercial partner, advising on industry best practices, cost‑saving opportunities, and the long‑term benefits of electric vehicle adoption.
• Drive retention and long‑term account success, proactively identifying risks and implementing engagement strategies to maximise scheme participation.
• Lead impactful engagement initiatives to drive employee participation, ensuring strong adoption and ongoing engagement.
• Collaborate cross‑functionally with Onboarding, Partnerships, Finance, Sales, Operations and Product teams to ensure seamless implementation and customer satisfaction.
• Leverage data and customer insights to influence internal teams, communicate value, and agree client initiatives to enhance customer experience and scheme success.
  A genuine passion for driving growth, outstanding customer experience and sustainability is a must with a flair for relationship building and good commercial acumen.
• Please note that you must have a valid UK driving licence.
• 2+ years of relevant customer‑facing experience, coming from a B2B2C environment is a plus.
• A results‑driven mindset, with a track record of excellent customer experience, exceeding growth targets and identifying and delivering on growth opportunities.
• Commercial acumen and strategic thinking, able to negotiate favourable outcomes for both customers and OEV.
• Exceptional relationship management skills, with the maturity, gravitas and ability to engage and influence stakeholders internally and externally.
• Able to problem‑solve and operate independently, taking proactive responsibility for the performance of your portfolio.
• Confident communicator, able to deliver compelling proposals for engagement initiatives, and engagement sessions to diverse audiences.
• Passion for customer success, ensuring clients see clear value and ROI from their schemes.
• A start‑up / entrepreneurial mindset, being able to adjust to change and keep up with a fast‑moving business.
• An interest in sustainability, and a desire to accelerate the transition to electric vehicles. Knowledge of employee benefits, EVs or leasing would be great but not crucial.
  Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it’s something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don’t advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn’t apply to Octopus – what’s more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organisation where people learn, decide and build quicker. Where people work with autonomy, alongside a wide range of amazing co‑owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub – Octopus Employee Benefits
• Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start‑ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership.
• P.s. just to let you know, we are dog‑friendly company so you may see our 4‑legged friends in the offices – feel free to bring yours! Rest assured though, we’ve taken lots of precautions for those who have allergies.

About us The electric revolution has arrived – and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a ‘lease for life’ through an industry‑changing customer experience. This is the chance to join one of the UK’s most exciting start‑ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We’re an Octopus Energy company – an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Please note we use AI to help us assess applications fairly and objectively. If this sounds like you then we’d love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.