Customer Service Manager jobs in United Kingdom

At SumUp, we don't just see business owners - we see everyday heroes with the courage to chase their dreams.

Our mission is simple: to make business easy for small merchants through smart, user-friendly financial solutions that empower growth.

With a founder's mindset and a team-first culture, our global community helps businesses thrive doing what they love. We've even moved beyond the flat 1.69% rate, offering flexible, bespoke pricing options tailored to our customers' needs.

As a Self-Employed Field Sales Consultant, you're not just a salesperson - you're a trusted partner for small businesses.

Whether you're a seasoned professional or new to sales, you'll receive comprehensive training, tools, and support to help you succeed.

You'll have the chance to earn uncapped commission while building genuine relationships with local entrepreneurs and helping them grow with SumUp's innovative products.

What sets our top performers apart? The 4Cs: listening deeply to merchants, asking smart questions, showing up consistently, and building trust in local networks.

In this role, you will:

You already know how to connect with people - now you'll turn that into opportunity.

• Connect with local business owners - from cafés and barbershops to boutiques and salons - and help them discover easier, smarter ways to take payments and grow their business.
• Bring your personality to every conversation. You'll meet people face-to-face, demoing simple tools like payment systems and point-of-sale devices, and show how they fit each business's day-to-day reality.
• Take control of your success. You'll plan your territory, follow up with interested businesses, and turn those "maybe later" conversations into "let's get started."
• Solve real problems on the spot. Whether it's helping a local café speed up checkout or showing a salon how to track sales, you'll turn questions and objections into confidence and trust.
• Become a familiar face in your community. The more relationships you build, the more your reputation - and your referrals - grow.

• You've thrived in customer-facing roles - whether that's retail, hospitality, call centres, community work, or freelance sales - and you genuinely enjoy meeting people and having real conversations face-to-face.
• You've got that mix of drive and discipline - you set goals, stay focused, and bounce back stronger when things don't go your way.
• You're curious about how things work - especially when it comes to new products or tech - and you love learning ways to make your pitch sharper and more effective.
• You're a relationship builder at heart - someone who knows how to earn trust locally and turn it into loyal customers and lasting opportunities.
• You might already have experience with lead generation, door-to-door outreach, or territory sales - but if you've ever built a customer base from scratch or grew repeat clients, you're already halfway there.

• Earn what you're worth. Take home 50% of the revenue from payments, hardware, and software sales - plus 25% recurring income for up to five years.
• Start strong. You'll earn 75% of SumUp's net revenue in your first year, setting you up for quick wins and solid income from day one.
• Build your future income. With monthly revenue share and long-term clients, your hard work keeps paying off - even months or years later.
• Learn, grow, and master your craft. Get hands-on training, product coaching, and proven strategies to help you sell smarter, faster, and with confidence.
• You're not on your own. You'll have ongoing support from a dedicated Territory Manager and a community of peers who share ideas, celebrate wins, and help each other succeed.

1. Introductory pre-selection with our Talent Acquisition Partner.
2. Conversation with a Territory Manager to explore mutual fit and territory goals.
3. We value potential-if you bring the 4Cs, we'll help you grow.

Quick, transparent, and supportive - we keep it simple.

Please don't self-eliminate. If you're passionate about supporting local businesses and ready to learn, we want to hear from you even if you don't tick every box. Your mindset and drive matter most to us.

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.