Sales Advisor

Tapi Carpets; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading flooring retailer in the United Kingdom is seeking an enthusiastic individual to join their team. The role focuses on delivering exceptional customer service and assisting customers with their flooring choices. Candidates should be sales driven and passionate about improving customer and colleague experiences. The position offers a supportive team environment and comprehensive training opportunities.

Benefits

25% colleague discount

Salary sacrifice pension

Perks platform for discounts

Employee Assistance Programme

Day off for your birthday

Cycle to work scheme

Qualifications

• Passionate about customer service and sales.
• Enthusiastic, switched-on, and honest personality.
• Ability to improve customer and colleague experiences.

Responsibilities

• Assist customers with pre-sales queries and order completions.
• Support team with store housekeeping and promotional changes.
• Look for ways to improve store and service.

Skills

Customer Service

Sales Driven

Teamwork

Self-motivated

Problem Solving

Job description

We have an exciting opportunity for someone who is passionate about people and customer service! This role is all about assisting the customer to bring their vision to life through the power of great product. Tapi are offering an enthusiastic, driven individual the opportunity to join the Tapi family. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business. If you are looking to take the next step and join a revolution, look no further, and apply today.

Responsibilities

• Work together with your store team to "wow" our customers at every turn.
• Provide top notch customer service, helping customers with pre‑sales queries and order completions, as well as post‑sales questions and (very rarely!) escalating the odd complaint.
• Support your team with promotional changes and store housekeeping, and report into one of our fab Store Managers (a master of all things flooring)!
• Always be on the lookout for new ways to improve our store, our service, and better serve our customers.
• We’ll teach you all you need to know about our glorious products and collections, so you can offer bespoke advice to each individual customer.
• We’ll also teach you how to draw and cost a room, so you can deliver flooring excellence to our customers.

Ideal Candidate

You're in that little sweet spot of being sales driven and customer focused, and you're passionate about what you do. We’re after a speedy thinker who’s nice to their core – a presentable, switched‑on, and honest person who brings a little joy to every interaction. You’re naturally self‑motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude (we have a 5 Trust Pilot rating to maintain). You’re up for a challenge and thrive in a busy store environment. You are always on the lookout for ways to improve things for customers and colleagues, and you have a bias towards action.

Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping – and we’d love for you to join the revolution! The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun! Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5‑star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot. So, what’s the secret to our success? Our people. Even though there are nearly a whopping 1500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road – we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right! We care deeply about personal development, which is why we launched the Tapi Academy – a 12‑week training plan for all new flooring sales advisors, with 12‑weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations. It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.

The Big Package

• 25% colleague discount
• Salary sacrifice pension
• Perks platform (cheap cinema tickets, cashback and discounts on well‑known brands)
• Employee Assistance Programme
• A day off for your birthday
• Cycle to work scheme