Customer Service Manager jobs in United Kingdom

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!

We are looking for an experienced manager of mental health urgent and emergency care services to join our mental health urgent and emergency care teams as Service Manager.

The post involves working across a wide range of mental health urgent care services providing senior operational management and leadership. Crucially, the post involves working with a number of system partners (acute Trust, Police, Ambulance, 3rd sector) and the postholder will be skilled in forming and maintaining effective working relations across the local system and beyond.

The post will suit an innovate and creative thinker who can continually identify opportunities for service development, efficiency and improvement, involving service users and other stakeholders at each step. Mental health urgent care continues to be an area of significant growth and expansion with genuine opportunity for the post holder to influence (in conjunction with others) the shape and quality of the overall service offer. The work is dynamic, stimulating and rewarding.

We are a friendly, supportive and compassionate leadership team with ambitious focus on what we can collectively achieve for our local population.

Operational Management and leadership of all Mental Health urgent care services.

Liaison and proactive development/improvement work with partner agencies.

Oversight of key governance and operational tasks (quality, safety, HR/workforce, finance, data, performance, estate, EPRR).

The post holder must have a postgraduate qualification in a relevant management and/or leadership qualification or comparable and demonstrable experience.

Service development and quality improvement; change managementService user involvement and co-productionLine management of Managers and teams.

Collaborative working with other managers, key departmental leads and clinical/professional leads from within the Trust and external to the Trust.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).All jobs will require permission to work in the UK.For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.

• Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

• Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Leicestershire Partnership NHS Trust

Bradgate Mental Health Unit, Glenfield Hospital

Bradgate Mental Health Unit, Glenfield Hospital