Co-Pack Customer Administrator

NWF Group; Ellesmere Port; On-site; GBP 24,000; Full time

Job summary

A leading logistics provider in Ellesmere Port is seeking an experienced customer service administrator. This role involves managing customer contacts via SAP, monitoring inventory, and collaborating with teams to resolve issues. Candidates should ideally have experience in food production and excellent communication skills. In return, a competitive salary of £23,809.50 per annum and various benefits are offered.

Benefits

33 days holiday including bank holidays

Extensive training opportunities

Discounts across shopping and entertainment

On-site gym

Pension scheme

Attendance bonus

Qualifications

• Previous experience in a food-based production environment preferred.
• Knowledge of BRCGS standards is advantageous.
• Ability to multitask and prioritise in a fast-paced environment.

Responsibilities

• Serve as the main contact for customers using SAP.
• Monitor SAP systems and maintain inventory levels.
• Manage customer orders from receipt to delivery.
• Collaborate with internal teams to address challenges.

Skills

Customer service

Excellent communication

Problem-solving

Analytical skills

Organisational skills

Tools

SAP production

Job description

Job Advert

Are you an experienced customer service administrator committed to providing first class service and thrives in a fast‑paced environment? We welcome your application to join the team at Boughey!

Why Boughey?

• £23,809.50 per annum
• Monday to Friday 8am to 4.30pm
• 33 days holiday including bank holidays with the option to buy more
• Extensive progression opportunities across the wider group that has 2 other businesses
• Extensive training opportunities with funded accredited courses
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
• On‑site gym & subsidised canteen
• Medicash
• Long service awards
• £300 attendance bonus
• £500 refer a friend bonus
• The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on‑site parking

Day to Day

• Be the main point of contact for customers using SAP for production – manage enquiries and troubleshoot any issues, maintaining communication with customers to provide updates
• Monitor and maintain SAP systems and inventory levels coordinating with suppliers for timely replenishment
• Manage and prioritise customer orders from receipt to delivery, coordinating with the production team to ensure all orders are fulfilled to customer requirements & maintain accurate customer records
• Collaborate with internal teams to resolve production and delivery challenges

What will you bring?

• Previous experience of working within a food‑based production environment with knowledge of BRCGS standards would be advantageous
• Experience working with SAP production would be advantageous
• Customer focused with excellent communication, problem‑solving and analytical skills allowing you to provide first class customer service
• Organised, able to multitask and prioritise tasks in a fast paced environment

Who are Boughey?

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes Boughey Distribution different?

We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60‑year heritage we are committed to on‑going investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.