Library Customer Advisor

We Manage Jobs(WMJobs); Tenbury Wells; Hybrid; GBP 8,000 - 9,000; Part time

Job summary

A local council library service in Tenbury Wells seeks a Library Customer Advisor to provide customer support and lead engaging activities. Ideal candidates will possess excellent customer service skills, enthusiasm for community engagement, and the ability to thrive in a fast-paced environment. This part-time role offers a range of benefits, including great holiday entitlement and a brilliant pension scheme.

Benefits

Great Holiday Entitlement

Brilliant Pension Scheme

Professional Learning & Development

Flexible Working

Qualifications

• Strong understanding of customer service principles.
• Ability to work in a fast-paced environment.
• Experience in a service-oriented role preferred.

Responsibilities

• Provide digital support to customers.
• Lead events and storytelling sessions.
• Help customers access library resources.

Skills

Customer service skills

Enthusiasm

Flexibility

Job description

Job Title: Library Customer Advisor

Salary: £8,643 to £8,780 per annum
12.5 Hours per Week
Location: Tenbury Wells Library
Team: Kidderminster Cluster
Permanent

The Role

Worcestershire Libraries are recruiting. We have a vacancy in the Kidderminster Cluster of libraries primarily based in Tenbury but with the requirement to travel to Kidderminster, Stourport or Bewdley if required.

The role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one-to-one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast‑paced customer focused environment.

You will need to be enthusiastic, energetic and flexible with excellent customer service skills. A will to find an answer to whatever question is asked is key.

You may have a background in retail, community, education, early years or library work – but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.

Working hours are based on a rota and include Saturdays.

If you would like more information please contact Jenny Turner at [e-mail]

Interviews will include a group session with those who are successful moving on to a 1‑1 interview.

We are inclusive – this is important to us and we are proud to be a Disability Confident Employer. Disability Confident is helping us recruit and retain great people to meet our workforce needs. If you have a disability and require reasonable adjustments, please let us know.

Benefits

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage.

• Worcestershire County Council - Why work for us?

Some of these offers include:

• Great Holiday Entitlement: As well as bank holidays, you’ll get 26 days paid holiday (pro rata for part‑time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don’t worry because if you join us without a break, we’ll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.

Application Closing Date: Wednesday 26th November 2025
Anticipated Interview Date: Week commencing 1st December 2025

Attached documents

Job Description Library Customer Advisor.doc

Library Customer Advisor March 2010 PS.docx