Customer Care Advisor

Plymouth Community Homes; Plymouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A community-focused housing association in Plymouth is seeking a Customer Care Advisor to join their Customer Care team. In this role, you'll be the voice of the organisation, helping to resolve customer issues and ensure they feel supported. Ideal candidates will have strong communication skills, attention to detail, and thrive in a busy environment. This is a fixed-term position for up to 6 months, offering a competitive rewards package.

Benefits

Excellent pension scheme

Free onsite gym

Annual leave of 25 days plus Bank Holidays

Employee Assistance programme

Cycle to Work scheme

Fun workplace events

Qualifications

• Organised and empathetic to help customers effectively.
• Ability to thrive in a busy environment with strong problem-solving skills.
• Confidence using IT systems and communication platforms.

Responsibilities

• First point of contact for customer feedback and complaints.
• Record and manage customer feedback accurately.
• Support colleagues to resolve issues and improve services.
• Complete administrative tasks for the Customer Experience team.

Skills

Strong communication and people skills

Problem-solving

Attention to detail

IT systems proficiency

Team player

Job description

About the role

Ready to make a real difference everyday? At Plymouth Community Homes, we’re all about people — our residents, our communities, and our team. We’re looking for a Customer Care Advisor to join our friendly, high-performing Customer Care team.

In this key role, you’ll be the voice of PCH — helping to resolve issues, listen to feedback, and ensure our customers always feel supported and valued. You’ll play a vital part in how we handle complaints, working with colleagues across the business to deliver a professional, fair and positive customer experience.

If you’re organised, empathetic, and love helping people, this is your chance to make a real impact while growing your career in a supportive environment.

This is a fixed Term position of up to 6 months.

What you’ll be doing

• Being the first point of contact for customer feedback and complaints — ensuring every customer feels heard.
• Recording, monitoring and managing customer feedback with accuracy and care.
• Supporting colleagues across the business to resolve issues and improve services.
• Completing admin tasks that help our Customer Experience team run smoothly.
• Carrying out a range of administrative tasks to support the day-to-day functionality of the wider Customer Experience team.

Operational Hours: Monday to Friday, 08:00 - 17:00

Our ideal candidate for this role is someone who:

• Thrives in a busy environment and enjoys problem-solving.
• Strong communication and people skills — you know how to listen and respond with empathy.
• Great attention to detail, and confidence using IT systems, spreadsheets and databases.
• A team player who takes initiative and works with discretion and professionalism.

About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

• Excellent pension scheme with a high level of employer contributions
• Free, fully equipped onsite gym and changing facilities.
• The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
• Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
• Free Employee Assistance programme, including free counselling
• Free annual flu vaccination
• Cycle to Work scheme
• The opportunity to work in a beautiful and vibrant part of the Southwest
• We support digital working with modern devices/smart phones
• It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
• Our modern and spacious offices are right on a bus route, and just three miles from the city centre
• We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons

To Apply:

If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.

For an informal discussion about this role, please contact Laura Moss, Customer Care Supervisor on 07543 509385.

This post is not suitable for job share.

Shortlisting Date: 27th November 2025

Interview Date: 4th December 2025

If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.