Part Time Customer Service Advisor- 20 -25 Hours

Office Angels; Hart; On-site; GBP 20,000 - 25,000; Part time

Job summary

A staffing agency in the United Kingdom is looking for a Part-Time Customer Service Advisor to provide sales support and technical assistance. In this role, you will manage customer inquiries, maintain CRM data, and collaborate with team members to ensure effective service delivery. The ideal candidate has strong communication skills and a detail-oriented work ethic. This position offers flexible hours for a balanced work-life schedule.

Benefits

Flexible Hours

Career Growth

Supportive Environment

Impactful Work

Qualifications

• Excellent telephone manner and strong communication abilities.
• Proactive approach with effective task organisation.
• Attention to detail in all tasks.

Responsibilities

• Receive and process sales inquiries and quotations efficiently.
• Maintain strong customer relationships to ensure repeat business.
• Update the CRM database with important sales and technical data.
• Collaborate with Sales Office Manager to enhance customer satisfaction.
• Develop a deep understanding of products for technical support.
• Foster interdepartmental relationships for seamless operations.

Skills

Communication Skills

Initiative & Organisation

Technical Proficiency

Work Ethic

Team Player

Tools

Microsoft Office Suite

Sage

ACT

Job description

Job Title: Part-Time Customer Service Advisor

Location: HOOK

Contract Type: Permanent

Hours: 20-25 Hours per Week

Overview

Our client is seeking a dynamic and motivated Technical Sales Advisor to join their team! This part‑time position offers a fantastic opportunity to engage with customers while providing invaluable technical and commercial support. If you have a passion for customer service and technical sales, we want to hear from you!

What You'll Do

• Sales Support: Receive and process sales inquiries and quotations with precision and efficiency.
• Customer Relations: Develop and maintain strong relationships with customers, ensuring loyalty and repeat business through exceptional service.
• CRM Management: Maintain and update the CRM database, capturing important sales and technical data to support decision‑making.
• Collaboration: Work closely with the Sales Office Manager and Directors to suggest and implement procedures aimed at enhancing customer satisfaction and sales performance.
• Product Knowledge: Develop a deep understanding of our products to deliver authoritative technical support to customers and internal teams.
• Interdepartmental Support: Foster relationships with other departments, such as accounts and warehouse, to ensure seamless operations.

What We're Looking For

• Communication Skills: An excellent telephone manner and strong communication abilities to effectively connect with customers.
• Initiative & Organisation: A proactive approach with the ability to organise tasks effectively.
• Technical Proficiency: Experience using Microsoft Office Suite, Sage, and ACT or similar databases.
• Work Ethic: A conscientious approach to work, with attention to detail in all tasks.
• Team Player: The capability to work collaboratively within a team to achieve common goals.

Why Join Us

• Flexible Hours: Enjoy a part‑time schedule that allows for work‑life balance.
• Career Growth: Opportunities for professional development and skill enhancement.
• Supportive Environment: Join a friendly team that values collaboration and innovation.
• Impactful Work: Contribute to a vital industry and help customers achieve their goals with our products.

How to Apply

Ready to take the next step? Send your CV and a cover letter detailing your relevant experience and why you would be a great fit for this position. We can't wait to meet you!

Office Angels is an equal opportunities employer and encourages applications from all backgrounds.