Customer Service Manager jobs in United Kingdom
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Technical Services Manager
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HVAC Technical Services Manager
Job summary
A leading technical services provider in London is seeking an HVAC Technical Services Manager to manage service contracts, support a skilled engineering team, and ensure client satisfaction. The role offers a salary of £65,000, allowances for travel, and a hybrid working model. Candidates should have experience in HVAC management and the ability to foster strong client relationships.
Benefits
Qualifications
- Proven experience in a technical management role within HVAC or Building Services.
- Strong knowledge of commercial HVAC systems like AC and boilers.
- Ability to manage a small team effectively.
Responsibilities
- Oversee service and maintenance contracts across London.
- Provide technical support to a team of engineers.
- Conduct client visits to maintain relationships.
Skills
HVAC Technical Services Manager – Location: London (Hybrid - Office, Sites & WFH). Salary: £65,000 + Train Allowances + Expenses. Benefits: 25 Days Holiday + Pension + Excellent Career Development.
Our client provides high-quality technical building services across commercial and hospitality clients in London. We are seeking a HVAC Technical Services Manager to oversee our service and maintenance contracts, lead a small but skilled team, and ensure exceptional client satisfaction across prestigious sites.
As the HVAC Technical Services Manager, you will play a pivotal role in managing the delivery of planned and reactive service contracts, providing technical support to engineers, and building strong client relationships. This is a hybrid role with flexibility between office, site, and remote working.
- Oversee and manage service & maintenance contracts across London.
- Provide technical support and leadership to a team of 5 AC Engineers and 3 Multi-Skilled Engineers.
- Conduct bi-weekly client visits to ensure service excellence and maintain strong relationships.
- Carry out asset surveys, site audits, and technical reports.
- Manage staff performance, appraisals, and development within the team.
- Ensure compliance with health & safety, statutory, and industry standards.
- Work closely with senior management to improve service delivery and identify opportunities for innovation.
- Proven experience in a technical management role within HVAC, Building Services, or Facilities Management.
- Strong knowledge of commercial HVAC systems (AC, chillers, boilers, controls).
- Ability to manage a small team of engineers, providing both technical and managerial support.
- Excellent client-facing and communication skills with the ability to build trust and long-term relationships.
- Strong organizational and problem-solving skills with a proactive approach.
- Flexibility to travel to client sites across London.
- £65,000 annual salary
- Train allowances covered + expenses
- 25 days holiday + pension scheme
- Hybrid working (office/site/WFH flexibility)
- Monday - Friday, 8am - 5pm
- Opportunity to work on prestigious commercial & hospitality contracts
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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